HR Systems Specialist - Birmingham

at  EY

SKILLS AND ATTRIBUTES FOR SUCCESS

• Apply judgement and make effective use of Service Now (Incident Management Tool) to support operational delivery and escalations from IBM Service Delivery
• Respond to escalated user enquiries/problems on a timely basis and to satisfactory resolution
• Produce standard reports using EY’s reporting solutions across different platforms according to the team’s weekly/monthly schedule and respond to ad hoc requests accordingly
• Ability to analyse data to spot trends in data quality and work with stakeholders to improve behaviours accordingly
• Perform testing (user acceptance testing (UAT)) of changes to EC and other systems as required
• Provide support to other team members for major system projects as required across the HR Systems infrastructure
• Proven experience working with Microsoft Forms and SharePoint, including form design, SharePoint site customization, and workflow creation
• Knowledge of SharePoint Online and Office 365, including workflow, document management, permissions, and content types
• Knowledge of Microsoft Power Automate (formerly Flow) or similar workflow automation tools

WHAT WE LOOK FOR

We’re looking for an experienced individual with a proven record in the management of systems. You should have an analytical and quality focussed approach and be confident in influencing stakeholders to deliver change. Ideally, you’ll be able to demonstrate you have successfully led interdependent tasks to fixed deadlines and engaged multiple stakeholders in delivery.

YOUR KEY RESPONSIBILITIES

• Provide support to service delivery teams e.g., Onboarding and CoreHR with the resolution and/or triage of SNOW tickets across EC and other local TSS systems; respond to, manage and resolve all issues within the HROSS team’s service level agreement (SLA)
• Delivery of system housekeeping routines e.g., EMAPI oversight and other timetabled activity, daily weekly, monthly, quarterly, annually as required
• Delivery of TSS MI, Workzone, Interface schedule and other tasks requiring publication e.g., the cascade of system outage notifications aligned to TSS brand and exceptional client service guidelines
• Lead on all access requests to the SF suite of systems for the Regional Talent team extending to local TSS tools and shared drive access requests for TSS teams.
• Undertake monthly EC access audits to satisfy regional audit requirements and demonstrate robust system security management through assigning the correct level of access to authorised users
• Represent the UKI HROSS team in the delivery of cyclical activity across the complete application infrastructure (e.g., annual business unit reorganisation, holiday carry forward, salary review, student recruitment candidate uploads to EC) and develop/maintain process documentation where required
• Proactively manage data integrity risk by raising awareness of issues identified with data quality via your day-to-day delivery of responsibilities
• Complete data quality analysis on a regular basis to ensure data meets UKI requirements and is aligned across the EY infrastructure
• Contribute to the testing of system changes (UAT) and work with Talent IT Services to ensure that all changes are built and delivered to the required specification
• Build and maintain effective operational relationships with TSS teams, Third Party Managed Service providers, Talent IT Services and Finance
• Ensure existing process guides are maintained and new process guides are produced to the agreed team standard
• Contribute to TSS and wider projects and initiatives
• Collaborate with TSS teams to identify business requirements and translate them into effective forms and SharePoint solutions
• Design and develop user-friendly forms using Microsoft Forms to collect data from various stakeholders within the organization
• Customize and configure SharePoint sites and document libraries to ensure efficient storage, organization, and retrieval of data and documents
• Provide training and support to end-users on Microsoft Forms and SharePoint functionality and best practices
• Monitor and troubleshoot issues related to Microsoft Forms and SharePoint, ensuring timely resolution and minimal disruption to operations

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• Intermediate knowledge and understanding of technology and how it can be used to improve processes and services
• Expert knowledge of Microsoft Excel
• Experience of troubleshooting system issues, identifying root cause and resolution
• Ability to explain and present technical information to non-experts and advise/guide users in the use of systems
• Ability to adapt to change and adopt a flexible style and approach
• Capable of working under pressure and able to prioritise workload and project requirements
• Ability to demonstrate initiative and vision, manage operational activities and identify opportunities for process improvement
• Good written and verbal communication skills, high degree of accuracy and attention to detail