HR Team Leader - Operations

at  UK Shared Business Services Ltd UKSBS

BAND C: £25,637 PER ANNUM

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.
Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that’s why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.
We are a busy and performance driven team, our working environment can seem demanding at times, especially when we have a fast-approaching payroll deadline to meet. Our approach to leadership is consultative, you won’t be micromanaged here, but you will be supported and enabled to take responsibility for service delivery and achieving results.
Our HR Operations and Onboarding Teams are part of HR Services, they manage the administration and processing of a variety of requests from our clients and partners.
The work we do is varied and ranges from a simple one click response to a request for a P45 to a more complex query such as an employee transfer.
We have opportunities available in both our HR Operations and Onboarding teams.

To do this role well you will need:

• Good attention to detail and accuracy levels
• Good Microsoft Office knowledge
• Ability and skills to manage a small operational team effectively
• Ability to influence others to achieve service delivery targets
• Previous experience of using Oracle or a similar ERP system for data entry
• An understanding and ability to prioritise own and team workload in a fast-paced environment to meet Service Level Agreements (SLA’s)
• Confident in communicating with customers and internal stakeholders by phone and email, in a clear and concise manner to manage expectation
• Knowledge of Oracle or similar ERP system
• Experience of owning, investigating, and resolving complex queries

TO FIND OUT MORE ABOUT THE SKILLS, KNOWLEDGE AND BEHAVIOURS WE’RE LOOKING FOR, READ THE DETAILED JOB DESCRIPTION.

We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

THINGS YOU NEED TO KNOW

To be considered, you will need to successfully obtain BPSS clearance before commencing the role, obtaining clearance usually takes 5-10 working days.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

• Good attention to detail and accuracy levels
• Good Microsoft Office knowledge
• Ability and skills to manage a small operational team effectively
• Ability to influence others to achieve service delivery targets
• Previous experience of using Oracle or a similar ERP system for data entry
• An understanding and ability to prioritise own and team workload in a fast-paced environment to meet Service Level Agreements (SLA’s)
• Confident in communicating with customers and internal stakeholders by phone and email, in a clear and concise manner to manage expectation
• Knowledge of Oracle or similar ERP system
• Experience of owning, investigating, and resolving complex querie