HR Technology Analyst -HR Operations Day

at  WellSpan Health Services

GENERAL SUMMARY

A technical resource who, utilizing their previous human resources expertise, partners with HR and IT areas, and their customers, to optimize, support and maintain HR systems. This position analyzes process design and data flow and recommends improvement by leveraging technological capabilities.The Analyst serves as a technical point-of-contact for the assigned functional area and with Senior HR Technology team members, is responsible for the build, configuration, testing and support of HR data processes within the assigned HCM ERP module(s) and/or HRIS applications. This position assists subject matter experts with ensuring data integrity and serves as technical resource and business intermediary for HCM ERP system upgrades and patches, new functionality implementations, testing and other technical projects as assigned. The Analyst contributes to project plans, ensures adherence to project schedules and can work effectively with peers to manage technology priorities and conduct long-term planning. The position serves as the 3rd tier of technical support for the HR Service Center.

MINIMUM EDUCATION:

• Bachelors Degree HR Management, Business, Information Technology, or related field Required.

WORK EXPERIENCE:

• 2 years Experience data management, configuration and/or reporting/analytics within HCM ERP application. Required
• 2 years Experience working with or designing HR information systems/HR business processes. Required
• Experience in HR functions, core business processes and best practices. Required
• Experience with Oracle, Lawson, Workday or other large-scale HCM ERP solutions. Preferred
• Prior Project Management experience as team member Preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal/communication skills
• Advanced computer skills
• Excellent written and verbal communication skills
• Strong problem solving and negotiation skills
• Strong focus on ensuring a positive customer experience
• Strong analytic and computer aptitude
• Motivated, creative, independent
• Capable of performing in a complex environment

• Acts as an HR Technology subject matter expert working with various departments to understand business requirements. Assist in the configuration and testing of various system solutions to best meet the organization’s needs while leveraging technology to be more efficient, accurate, and customer oriented.
• Assist in the design, configuration, and implementation of enterprise applications, ensuring that software solutions are designed and developed to perform as intended and are implemented according to user requirements.
• Performs system maintenance, including assisting in the review, testing and implementation of HCM ERP system upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix. Maintains HCM ERP system tables and configurations.
• Develop design documents, functional specifications, test scripts, support data migration, assist in issue resolution and risk mitigation for projects.
• Provides production support, including researching and resolving HCM ERP problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
• Generates reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
• Uses understanding of the business processes and technology to help business partners identify improvement opportunities and complete various initiatives.
• Utilizes analytical skills to introduce and incorporate process and change management into business matters with the desired result of creating efficiencies and improving work practices. Critically thinks through upstream/downstream impacts due to change and mitigates negative outcomes.
• Creates and manages end-to-end process mapping, user stories, and test cases.
• Support the HR Technology team in managing the day-to-day activities to support the HCM ERP and other inter-related functions.