HRdirect Technical Consultant, Benefits

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

We are looking for a HRdirect Technical Consultant-Benefits to join our growing HRdirect Service Center team.
This newly created role will act as the first point of contact to answer questions from our employees and managers on all Intact’s Group Benefits related questions! For more complex inquiries, you will collaborate with internal & third party service providers to resolve such issues and ensure client satisfaction. You will have access to guidelines, knowledge base, policies & procedures to help you with answering benefits related questions from our employees and managers.

WHAT YOU’LL DO HERE:

• Analyze, resolve, and coordinate the various inquiries about benefit questions from our employees and managers based on best practices and our knowledge base
• Collaborate with internal teams and third-party service providers to resolve complex issues and ensure client satisfaction.
• Log all calls and document all the steps leading to the resolution.
• Participate in keeping the benefits portion of our knowledge base up to date.
• Collaborate with different teams to find the appropriate solutions for any benefits related questions.
• Ensure consistent and accurate responses and recommend improvements.
• Participate, on an ad hoc basis, in various team projects.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique