Hub Lead - Operations, SPX Express (Ormoc)
at Shopee
Manila, Fifth District, Philippines -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Oct, 2024 | Not Specified | 07 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
Department Operations
LevelExperienced (Team Lead)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
JOB DESCRIPTION:
- Manage the day to day operations within the hub using the daily performance report, track performance and team improvement
- Ensure procedures and regulations are being followed through
- Lead team briefing, weekly meeting with staff, regular meeting on team performance
- Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction
- Improve internal process between the hub and the rest of the Operations team, in order to improve SLA
- Has held a leadership role in a division or team, within a warehouse or hub environment
REQUIREMENTS:
- Bachelor’s Degree or higher in related fields
- Has held a leadership role in a division or team, within a warehouse or hub environment
- Experienced in e-commerce fulfilment
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Logistics/Procurement
Purchase / Logistics / Supply Chain
Logistics
Graduate
Proficient
1
Manila, Philippines