Hub Operations Manager

at  Dogpatch Labs

YOUR MISSION

Dogpatch is Ireland’s most connected startup and innovation hub. Our mission is to accelerate the development of Ireland’s innovation ecosystem and to create the best possible environment for founders to succeed.
Located in the historic CHQ building in the heart of Dublin’s Docklands on three floors across 40,000 sq ft, we are home of the national startup accelerator (NDRC), where we collaborate with regional hubs Portershed, RDI Hub, and Republic of Work. This includes an accelerator, pre-accelerators, and ecosystem-building activities. We also run 2050 Climate Accelerator, Founders - Ireland’s First Talent Accelerator, and manage the operations of HBAN, Ireland’s National Angel Investment Network.
We also work with large organisations to help them ‘work with’ or ‘work like’ startups including ESB, Fidelity, Irish Rail, Unilever and others.
Visitors to our space have included The Duke & Duchess of Sussex (Harry and Meghan), The King & Queen of the Netherlands and the President & First Lady of Germany.

YOUR PROFILE

The purpose of this role is to deliver exceptional hub operations for our community, programmes and strategic partners.
We are looking for a strategic and dynamic Hub Operations Manager to join our team. A new role within Dogpatch, this offers a unique opportunity to build and re-shape the physical hub operations function from the ground up.
In this role, you will oversee a broad spectrum of operational tasks, including facility management, event coordination, and ensuring the smooth operations of the workspace for the Membership Community, Dogpatch Team, and Partners.
Reporting directly to the Chief of Staff and leading a dedicated team of three comprising of an AV Manager, Facilities Manager, and Receptionist. Your mission as the Hub Operations Manager will be to deliver a top tier physical space experience for our members, programs, and everyone who utilises our hub.

Day to Day Hub Experience

• We see this role as at the beating heart of the hub, on the ground every day, ensuring world class hub operations for our community, programmes and strategic partners.
• Oversee the performance and user experience of the physical space (both member and event spaces) at Dogpatch Labs, identifying areas for improvement while ensuring smooth processes.
• Have a strong working relationship with our community and programme teams to ensure a world class physical space experience.
• Oversee a new reception role that acts as the first point of contact for user experience, security and administration.
• Oversee a Facilities Manager and have ultimate responsibility for keeping our spaces up to standard.
• Monitor and manage office budgets, including supplies, services, and facility costs.
• Working with outside providers to ensuring we have a world class AV in meeting rooms to facilitate hybrid workin

Day to Day Hub Experience

• We see this role as at the beating heart of the hub, on the ground every day, ensuring world class hub operations for our community, programmes and strategic partners.
• Oversee the performance and user experience of the physical space (both member and event spaces) at Dogpatch Labs, identifying areas for improvement while ensuring smooth processes.
• Have a strong working relationship with our community and programme teams to ensure a world class physical space experience.
• Oversee a new reception role that acts as the first point of contact for user experience, security and administration.
• Oversee a Facilities Manager and have ultimate responsibility for keeping our spaces up to standard.
• Monitor and manage office budgets, including supplies, services, and facility costs.
• Working with outside providers to ensuring we have a world class AV in meeting rooms to facilitate hybrid working