Human Resources Assistant

at  HomeServe

ABOUT THE ROLE

HomeServe are currently recruiting for a Human Resources Assistant to join the People Team in Walsall. The ideal candidate will have a proven background in administration, be highly computer literate and have a good level of experience using excel.
As a HR Assistant, you will be responsible for day to day processes such as processing starters, leavers, preparing employment contracts and dealing with general enquiries that come in from across the business.
We work in a hybrid way, mostly remote with a requirement to travel into our Walsall office twice a week to work with the team. With that in mind you will be located within a convenient commute to Walsall.
The People team operate a model that incorporates a series of centres of excellence which are then supported through a business partnering model to deliver solutions to our People.

The People Operations and Talent team consists of:

• HR Shared Services & HR Systems, MI and reporting
• Leadership and Talent Development & Professional Apprenticeships
• Engineer Training & Trade apprenticeship training provision (Academy)
• Talent acquisition

This role will sit within the HR Shared Service function within the team and will provide first point of contact support to our People throughout their journey with us.

PRINCIPAL ACCOUNTABILITIES:

• Responsible for transactional activity spanning the end to end employee journey from commencement of employment through to resignation.
• Carrying out all aspects of employee administration with confidentiality, care and diligence including effective controls and risk management.
• Proactively seek and complete all administration tasks accurately, promptly and efficiently.
• Provide a first point of call service to employees and managers. Effectively handle queries and provide information to both internal and external customers using appropriate forms of communication i.e. phone, letter, face to face and email.
• Work as part of a dedicated People team and as a member of the Shared Service team providing support on ‘business as usual’ and People projects when required.
• Prepare written particulars of employment within HomeServe Membership guidelines and ensure legal requirements are met.
• Support the process and procedures required to record the movement and changes of contracts of employment e.g. holidays, sickness, absence, change of shift pattern, change of role.
• Process leaver information ensuring that Resource Link is updated in a timely fashion and ensuring that over-payments do not occur and employees receive written notification of termination.
• Provide written correspondence reference requests to external customers in line with internal guidelines.
• Carry out pre-employment checks as required.
• Ensure all post is opened, date stamped and distributed each day.
• Ensure all employee data is stored accurately and kept up to date both on Resource Link and on personnel files.
• Prioritise work and meet agreed deadlines and service level agreements as required.