Human Resources Assistant

at  Hydro One Networks Inc

49848 - Toronto - Temporary - 18 months
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

GENERAL ACCOUNTABILITIES:

As a member of the HR Support Centre team, you will provide inquiry and transactional support to our regular employees, managers and retirees on employment related matters such as hiring, employee entitlements, benefits, pension, compensation and HR policies and procedures, through multi-channel (telephony, self-serve portal, mobile app, ServiceNow) and in a fast paced environment.

DESCRIPTION:

Your job duties will include:

• Provide consistent, timely, and accurate response to employees, managers and retirees’ inquiries in accordance with plan rules, corporate policies, and provisions of the collective agreements via multi-channel case management tool.
• Provide consistent, timely, and accurate processing of all transactional HR services via multi-channel case management tool.
• Participate in special assignments and audits for the collection of data and information to support Human Resources programs and initiatives

• Provide consistent, timely, and accurate response to employees, managers and retirees’ inquiries in accordance with plan rules, corporate policies, and provisions of the collective agreements via multi-channel case management tool.
• Provide consistent, timely, and accurate processing of all transactional HR services via multi-channel case management tool.
• Participate in special assignments and audits for the collection of data and information to support Human Resources programs and initiative