Human Resources Business Partner

at  Allcat Claims Service

Claim Assist Solutions:
All Your Insurance Claims Needs.
One Trusted Provider.
Claim Assist Solutions’ complete set of tech-enabled insurance services facilitate claims with total accuracy and speed. By delivering a full suite of end-to-end solutions that address all aspects of the insurance resolution process, we continue to build on our reputation as a leading provider of outsourced claim services. We are more than a provider. We are a trusted partner.
Position Overview:
As part of the shared services organization, the HR Business Partner is a key member of our HR team. This position partners with key business units; providing a wide variety of critical human resource responsibilities include advising and guiding leaders and employees in core practices, providing information and advice around regulations, policies and programs. The role provides general HR support in a proactive, solution-oriented way that is aligned with our business strategy.

Key Responsibilities:

• Serve as HR Business Partner and primary HR point of contact for employee relations inquiries for assigned business units.
• Support HR Leadership in the phases of employee life cycle including, but not limited to:
• Talent acquisition and staffing plans
• New manager and employee onboarding
• Employee investigations
• Ongoing manager and employee development
• Engagement
• Performance management
• Retention
• Collaborates with others to implement, improve, and utilize our talent processes.
• Ensures optimal relationships with our business leaders through strength in understanding of the business and creating solutions to deliver highest satisfaction levels for our diverse set of employees.
• Works with HR Leadership on Employee Relations investigations and may consult with managers and legal counsel on outcomes and next steps.
• Enter necessary employee data in HR systems in a timely, accurate manner. Create, maintain and ensure compliance of employee files. Assist in creating, changing and maintaining job descriptions.
• Ensure consistent application of policies and procedures including but not limited to recruiting, training, reward, recognition, and employee development.
• Dedicated to innovation, inspiring teams to meet and exceed expectations.
• Drives execution of temporary countermeasures to problems even before root cause is determined to maintain customer satisfaction

Essential Requirements:

• Bachelor’s degree or 6+ years of experience in an HR field, or any similar combination of education and experience.
• High level of cultural sensitivity and awareness to lead and engage effectively with experienced cross-functional and cross company teams.
• Demonstrated problem-solving skills. Possesses a problem-solving mindset.
• Previous experience working in a metrics-driven culture.
• Required competencies include:
• Accuracy, thoroughness and strong attention to detail
• Courage to be honest and tact to build relationships while doing so
• Proven reliability and dependability
• Must exercise discretion and maintain confidentiality
• Able to identify and prioritize the tasks necessary to meet long- and short-term objectives and effective time management and multi-tasking abilities to achieve these objectives
• Demonstrates high level of customer service skills, approachability, and sense of urgency
• Receptive to coaching
• Must have an innovative spirit and continuous improvement mindset
• Ability to work independently while knowing when to escalate situations as needed
• Strong collaboration skills (communication, tone, messaging, execution, planning, ownership).
• Experienced in the use of continuous improvement tools (standard work, root cause analysis, voice of the customer, etc.) preferred.
• PHR or SHRM-CP certification preferred.

Key behavior traits:

• Demonstrated capability to assume full ownership/accountability for multiple processes.
• Exhibits a high degree of professionalism and confidentiality when handling extremely sensitive information using considerable tact, diplomacy, discretion, and judgement.
• Strong interpersonal skills: ability to work effectively in a team-based environment with a focus on providing excellent customer service.
• Demonstrated organizational skills, time management, and attention to detail and accuracy.
• Strong continuous improvement mindset.
• Comfortable with ambiguity while taking the initiative to address any gaps that might exist.
• Ability to recognize when to escalate issues.

Allcat Claims Service
Allcat Claims Service, LP is a total solution provider for all of your insurance claims needs. We can handle all aspects of your claims process, including initial calls received during normal business hours; as well as weekends, after hours and emergency call centers. We can also handle the estimating, closing and issuing of checks for the claim as well as issuing depreciation holdback and indemnity checks. With our real-time electronic reporting and tracking of claims, you will always be able to have the most updated information for your organization to make the most informed decisions. We have the knowledge and the team in place to make your claims department the best that it can be.

• Serve as HR Business Partner and primary HR point of contact for employee relations inquiries for assigned business units.
• Support HR Leadership in the phases of employee life cycle including, but not limited to:
• Talent acquisition and staffing plans
• New manager and employee onboarding
• Employee investigations
• Ongoing manager and employee development
• Engagement
• Performance management
• Retention
• Collaborates with others to implement, improve, and utilize our talent processes.
• Ensures optimal relationships with our business leaders through strength in understanding of the business and creating solutions to deliver highest satisfaction levels for our diverse set of employees.
• Works with HR Leadership on Employee Relations investigations and may consult with managers and legal counsel on outcomes and next steps.
• Enter necessary employee data in HR systems in a timely, accurate manner. Create, maintain and ensure compliance of employee files. Assist in creating, changing and maintaining job descriptions.
• Ensure consistent application of policies and procedures including but not limited to recruiting, training, reward, recognition, and employee development.
• Dedicated to innovation, inspiring teams to meet and exceed expectations.
• Drives execution of temporary countermeasures to problems even before root cause is determined to maintain customer satisfactio