Human Resources Generalist - Full-time

at  Merakey

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Human Resources Generalist to join our team. This Position is Remote.

OUR IDEAL CANDIDATE WILL POSSESS THE FOLLOWING SKILLS:

• Associates degree required; Bachelor’s degree preferred.
• Minimum of 1 - 3 years in Human Resources.
• Call center experience preferred.
• SHRM certification preferred.
• Proficient in HR basics – (i.e., benefits, workers comp, leaves of absence).
• Comfortable working with a variety of software systems such as Microsoft Office, assorted HR software applications, help desk tracking, vendor applications)

• Serves as first line HR resource with the ability to respond and resolve a variety of Level 1 HR i inquiries including but not limited to: employee relations, benefits, unemployment, workers’ compensation, leaves of absence, pay, data changes, and HR policy and
• Appropriately route level 2 and 3 calls that come into HR Help Line or central email from employees and
• Works to facilitate resolution to employee issues as quickly as possible using excellent customer service
• When applicable, troubleshoot general employee issues using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Provide high level customer service by ensuring employee questions are fully addressed and as needed, ensure proper follow up is given to ensure complete resolution.
• Use judgement to escalate HR inquiries to People Operations Manager or Directors when needed.
• Work on various HR projects as needed.
• Manage and executive level 1 processes such as Tuition Reimbursement, Vacation Donation
• Stay apprised of any changes to federal, state, and/or local labor laws.
• Works with other HR members, management or outside vendors as
• Work with People Operations team to identify trends and recommend solutions on HR strategies.
• Performs all other duties as assigned or required.