Human Resources Generalist

at  Sage

Atlanta, Georgia, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025Not Specified19 Oct, 20241 year(s) or aboveEmotional Intelligence,ExcelNoNo
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Description:

JOB DESCRIPTION

In this role, you will be part of our Global People Advisory – Complex Queries Team, supporting our employees and managers in North America. Our team consists of six People Advisors (Tier 2) - Complex Queries globally, each dedicated to a specific region. You will handle a variety of complex HR-related queries that have been escalated by the Tier 1 team through ServiceNow tickets. This includes areas like employee relations, absence management, performance management, and general HR inquiries that fall into the grey zone or require a more nuanced approach. You’ll collaborate closely with our broader HR/People function, including the Employee Relations Partner, the HR/People Business Partner, and other People Leadership.
What You’ll Do:

Each day brings a new challenge and an opportunity to make a real impact

  • Provide expert advice, guidance, and support on policies and procedures.
  • Manage complex queries related to employee lifecycle activities, including employee relations, absence management, performance management, and more.
  • Engage and update colleagues and managers throughout their case management journey.
  • Analyze data and trends to identify training needs and opportunities for improvement.
  • Collaborate with the wider People Function to drive change and optimize processes.

Why Sage?
Become part of a stable, global software (SaaS) company where you’ll not only find a comprehensive compensation package ($XX,000 + 15% annual bonus + robust benefits) but also an environment that prioritizes your development. Here, you’ll have the chance to grow your international professional network while working with a diverse People team. Enjoy the benefits of a hybrid work model, with 2 days in the office and 3 days working from home, supporting a healthy work-life balance. Our core values—Human, Trustworthy, Bold, and Simplify—guide everything we do, ensuring you can do the right thing in a supportive and trusting environment. Plus, Sage is committed to giving back to our communities through our Sage Foundation; we offer 5 paid days a year for volunteer work. We believe that making a positive impact on society starts with us. Learn more here: https://www.sage.com/en-us/company/careers/
Location: Hybrid; 2 days per week of in-office collaboration from our new Atlanta office (619 Ponce - March 2025)

Minimum Qualifications:

  • 4 years experience as a Human Resources Generalist handling a broad range of HR inquiries, including complex and nuanced situations that require interpreting US employment laws and company policies.
  • You are known for your effective communication and collaboration skills.
  • You can provide examples of your effective collaboration with HR colleagues, from diverse cultural backgrounds, to achieve a common goal.
  • Demonstrated emotional intelligence, empathy, and resilience in managing sensitive employee matters.
  • You can describe a time when you successfully implemented a process improvement that made a positive impact.
  • Proficiency with Excel to leverage data, analyze trends, and gain insights to make data-driven decisions.

Responsibilities:

Policy Implementation and Communication

  • Provide expert advice on Sage policies and procedures, ensuring they are applied fairly and consistently.
  • Assist in developing and implementing HR policies and procedures.
  • Act as a Tier 2 escalation point within the People Services Advisory team (Shared Services).
  • Update and review communications, guides for colleagues and managers, and training documentation according to local legislation and best practices.

Employee Relations

  • Support colleagues in employee relations activities, including but not limited to capability, performance, investigations, disciplinary actions, grievances, dismissals, absences, and flexible working.
  • Manage and create formal communications throughout employee relations processes.

Performance Management Support

  • Monitor and evaluate absence trends, promoting early intervention, and escalating trends to employee relations and strategic business partners.
  • Identify continuous improvements to simplify processes and enhance the colleague experience.
  • Support organizational change programs.

Compliance with Employment/Labor Legislation

  • Ensure the company complies with all relevant employment/labor laws and regulations.
  • Provide advice to managers on matters related to employment/labor law and HR compliance

Benefits? We have plenty.

  • Competitive annual bonuses
  • Comprehensive health, dental, and vision coverage
  • 401(k) retirement match (100% matching up to 4%)
  • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
  • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date
  • Work Away, an opportunity to work & play for 10 weeks in any country of your choice (from a Sage-approved list)
  • 5 days paid yearly to volunteer (through Sage Foundation)
  • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date
  • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

What is it like to work at Sage?
Video: https://www.youtube.com/watch?v=h1-vs3zIpnc

LI-CH1


REQUIREMENT SUMMARY

Min:1.0Max:4.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Graduate

Proficient

1

Atlanta, GA, USA