Human Resources Manager - Alt Channels

at  VICTRA

Victra is Verizon’s trusted business partner and largest retailer in the United States. We are seeking a Human Resources Manager for our alternative channels of business, who will be accountable for facilitating positive employee relations and solving human resources issues with a focus on performance management in a rapidly changing company with a fast-paced, high-volume retail environment.

COMPETENCIES & QUALIFICATIONS

• Bachelor’s degree in Human Resources or related field
• 5+ years of total HR experience
• Ability to work business hours of assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
• Experience with employment laws for assigned area preferred
• Outstanding listening and relationship management skills
• Demonstrated flexibility to re-prioritize and adapt quickly
• A high-level of proficiency in MS Office
• Ability to maintain absolute confidentiality
• Strong communication and inter-personal skills required
• Demonstrated critical thinking and problem-solving skills
• Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
• Sound judgement with regards to when to escalate an issue to HR Leadership
• Desire to have fun while being the best and to bring energy and enthusiasm to work every day

TRAVEL REQUIREMENTS

10%

You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a risk adverse, positive, and timely manner. You will champion the Victra culture while using your HR knowledge and expertise to influence change in the organization. As an HR Manager, you will also: Partner directly with people leaders to develop and maintain positive employee relations in your assigned area.

• Drive participation, timely execution, and completion of various performance and talent management programs.
• Coordinate people leader training to deliver ongoing education that empowers leaders to confidently engage in performance management and coaching effectively.
• Assist with high-risk employee relations investigations by conducting thorough fact-finding interviews with reporters and witnesses.
• Coach leaders and their teams on how to effectively connect business strategy to people strategy.
• Build leader capability and reinforce accountability in the areas of talent, leadership and culture.
• Display end-to-end systems thinking and ability to navigate complex situations while providing leadership and risk-mitigating recommendations
• Develop business acumen to understand key drivers of business performance and support delivering results.
• Drive innovation in HR functions and processes
• Provide data-driven insights for decision making and strategic workforce planning; recommend revision or creation of new strategies
• Exercise pragmatic problem solving skills using a consistent approach to HR recommendations based considering both policy and best practice.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
• Handle extremely confidential and time sensitive information while navigating through escalated human resources issues. Evaluate internal promotions and re-hire requests.
• Manage human resource initiatives and special projects as well as research and recommend new ideas.
• All other duties as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES:

You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a risk adverse, positive, and timely manner. You will champion the Victra culture while using your HR knowledge and expertise to influence change in the organization. As an HR Manager, you will also: Partner directly with people leaders to develop and maintain positive employee relations in your assigned area.

• Drive participation, timely execution, and completion of various performance and talent management programs.
• Coordinate people leader training to deliver ongoing education that empowers leaders to confidently engage in performance management and coaching effectively.
• Assist with high-risk employee relations investigations by conducting thorough fact-finding interviews with reporters and witnesses.
• Coach leaders and their teams on how to effectively connect business strategy to people strategy.
• Build leader capability and reinforce accountability in the areas of talent, leadership and culture.
• Display end-to-end systems thinking and ability to navigate complex situations while providing leadership and risk-mitigating recommendations
• Develop business acumen to understand key drivers of business performance and support delivering results.
• Drive innovation in HR functions and processes
• Provide data-driven insights for decision making and strategic workforce planning; recommend revision or creation of new strategies
• Exercise pragmatic problem solving skills using a consistent approach to HR recommendations based considering both policy and best practice.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
• Handle extremely confidential and time sensitive information while navigating through escalated human resources issues. Evaluate internal promotions and re-hire requests.
• Manage human resource initiatives and special projects as well as research and recommend new ideas.
• All other duties as assigned.