Human Resources Manager II

at  New Seasons Market

JOB BRIEF

New Seasons Market at University Park is now hiring for a talented HR professional to join our team. Our HR Manager is an integral part of our store leadership team, making an impact on our business and in the lives of our employees on a daily basis.
Job Title: Human Resources Manager II
Department: Operations
Job Region: Oregon / SW Washington
Reports-To: Area HR Manager
Exemption Status (typically): Exempt
About the role: This role serves as HR manager to one unionized store location. Provides support to store staff in all HR functional areas. Serves as a resource to store leadership to create a healthy atmosphere where all staff can thrive, feel valued, experience job satisfaction, and have opportunities to grow their careers. This is a management / leadership position. This role is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision, values, and policies.

GENERAL REQUIREMENTS:

• Embraces and agile work environment and guides others through change and continuous improvement.
• Builds community within and outside of New Seasons Market. Works in stores and other offsite events and locations as needed to support our core business and community.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of the company and / or location(s). Creative with problem-solving and is solutions-oriented.
• Understands group dynamics in order to foster a positive and collaborative work environment. Develops strong and engaged teams and internal partnerships.
• Plans for the future by setting clear and attainable goals.
• Engages external customers in a friendly manner, shares information, assists in locating products or resources, and seeks opportunities to enhance the customer experience.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

• Establishes a professional relationship with staff. Works to build community among staff and with department managers.
• Works collaboratively to maintain a harmonious work environment and resolve staff complaints and other workplace issues. Communicates in a professional and constructive manner.
• Assists staff with questions and directs to appropriate resources. Responds to staff issues and conducts workplace investigations.
• Ensures application of HR policies and procedures are consistent.
• Ensures compliance with all applicable labor laws and regulations of the National Labor Relations Act (NLRA).
• Understands and implements regulations and provides counsel to store leadership around operating in a unionized environment;
• Ensures proper documentation and storage of all employee relations issues at location.
• Engages proactively with store leaders in monitoring, preparing, supporting, and delivering of progressive discipline process, including corrective actions and up to termination. Reviews all written corrective actions prior to delivery.
• Coaches store leaders on approaches to motivating and challenging their teams, to ensure high staff performance, engagement, and accountability.
• Mentors managers on team development, individual performance, and building capacity for growth.
• Works with store leadership team to ensure staff member performance reviews are well-written, delivered effectively, and delivered timely.
• Consults with store leadership and hiring managers on recruitment needs encourages and promotes diversity and equity in all aspects in hiring practice and process.
• Works with Recruiting team on strategy for specific location(s).
• Coaches and trains hiring managers on recruiting process, including candidate selection, interviewing, providing interview feedback, selection and offer process.
• Supports onboarding of new staff. Regularly conducts 60-day staff check-ins with new hires.
• Responsible for all in-store Day Two Orientations, including scheduling and facilitating or organizing additional support. Partners with Training and Development team to assess and determine location-specific training needs and utilizes resources available.
• Coordinates with managers in activities to develop staff, including additional training, career pathing, cross-training initiatives, and registration in company training courses.
• Supports in-store talent management and succession planning. Monitors and influences development plans for staff at all levels.
• Manages leaves of absence for location(s). Acts as liaison with third-party leave administrator as needed. Coordinates communication with staff, manages timelines, and coordination of all parties.
• Communicates with staff regarding benefits eligibility, enrolment processes, and annual open enrolment. Shows a keen understanding of all NSM benefit plans and supports staff with questions.
• Tracks and administers workers’ compensation in accordance with company and state requirements.
• Follows up with staff on claims, including managing Modified Duty assignments and Return to Work. Completes EAIPs to offset the cost of Modified Duty assignments.
• Ensures OSHA 300 logs are accurate and up to date.
• Represents store regarding unemployment insurance claims, including hearings.
• Maintains awareness of current company-wide HR projects. Communicates with staff to ensure critical HR and company information is shared.
• Tools and Equipment Used (not all inclusive): This position works with standard office equipment. May be required to use the following tools and equipment when working in stores or offsite; baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.) and basic housekeeping / janitorial items.
• This position works consistently at a light work level and may be asked to work on occasion at a medium or heavy work level when supporting stores or other offsite events. Frequently required to sit, walk, reach and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
• Performs other tasks and duties as assigned.
  This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position’s scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.