Human Resources Operations Lead, Vice President

at  JPMorgan Chase Co

JOB DESCRIPTION

Be part of an amazing journey and lead a team to provide exceptional service to our employees and their needs, simplifying and automating complex processes. The HR Operations team provides a full range of local HR operational services including, but not limited to payroll, employee benefits, health & safety, onboarding & off-boarding, immigration, data management & Management Information.
As the Human Resources Operations Lead for Australia, you are a strong self-starter, who thrives working within a demanding, fast paced global environment, whilst managing competing priorities.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Excellent interpersonal, organization and communications (both verbal and written) skills
• Excellent Client Relationship skills; ability to identify, build and maintain relationships both within HR and externally to deliver success
• Background in Australia payroll and employment regulation
• Strong risk and internal control mindset, and risk management experience
• Strong communication skills
• Strong ownership and accountability of people, process, financial, and strategy
• Strong process management mindset with the ability to influence outcomes
• Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client’s perspective
• Self Starter; ability to resolve day-to-day issues effectively
• Team player with ability to work in a small team cohesively
• Minimum 10 years’ experience in managing HR or complex operations

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS:

• Preferred understanding of employment tax and year end processes
• Automation or exposure to automation tools preferred
• Experience with collaborating and working with offshore teams
• Project management experience would be an advantage
• Bachelor’s or Master’s Degree

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Lead the HR Operations team (4) to ensure smooth, timely and accurate delivery
• Support tax and year end activities where required e.g. salary packaging, payroll tax etc.
• Monitor services delivered by Corporate Center teams such as payroll and benefits delivery, directing and ensuring they are delivered to agreed service levels and compliant with local regulation.
• Partner closely with the Australia HR lead and APAC HR Operations Management team delivering priority items for a first class employee experience
• Review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort
• Accountability for meeting country policy and regulatory change with efficient operations e.g. changing time keeping regulations and partnering with global teams to deliver
• Develop thorough understanding of location legislative environment in order to provide technical expertise and advice to the stakeholders, including HR.
• Co-ordinate all internal & external audits.
• Identify opportunities to improve operational execution, articulate the business requirement and implement the solution
• Act as the SME for all Products and Services delivered in location.
• Develop and facilitate relationships with key clients, business partners and/or vendors.