Human Resources Specialist (Benefits) - HR Shared Services

at  UTMB Health

MINIMUM QUALIFICATIONS:

Bachelor’s Degree or equivalent and two years of related experience.

PREFERRED QUALIFICATIONS:

• Experience with Benefits (Retirement and Insurance).
• Peoplesoft systems.
• TRS experience

JOB SUMMARY:

To provide general–level expertise and analysis of the administrative and business activities related to core processes within HR Shared Services. Ensures process and operational continuity of entity and department-level transactions.

KNOWLEDGE/SKILLS/ABILITIES:

• Experience in PeopleSoft HCM version 8.8 or higher and above average knowledge of PS-HCM data structures/modules as well as a working knowledge of MS Excel.
• Demonstrates ability to manage multiple priorities and use critical thinking skills to make decisions with minimal guidance.
• Strong attention to detail and problem-resolution skills.
• Maintains a high level of confidentiality when researching and responding to customer inquiries/issues.
• Ability to work independently or in collaboration with peers and business partners in a seamless manner.
• Ability to interpret policies and procedures within the HR Shared Services and determine when escalation of an issue is appropriate. Must have strong verbal and written communication skills and the ability to interact effectively with employees at all levels of the organization.
  Salary Range:
  $46,000.00 to $60,000.00, actual salary commensurate with experience.

• Develops and maintains Standard Operational Procedures (SOPs) for HR Business Service Center, updates SOPs as needed for greater efficiency and to reflect the requirements of internal stakeholders and relevant federal, State of Texas and UT system rules and regulations
• Partners with other departments in Human Resources to identify and document best practices processes for HR Shared Services functions, and to resolve any throughput issues
• Studies and analyzes data on HR Shared Services work to report on trends and identify best practice areas and areas for improvement. Writes reports for presentation to the Director, HR Benefits & Employee Services, and other HR leadership
• Provides prompt, courteous, and accurate assistance to internal customers by investigating and actively seeking resolution to internal customers’ problems and concerns.
• Evaluate plans and programs within the HR Business Service Center and make recommendations for strategic changes in alignment with the organizational goals.
• Develops and maintains accurate information within the Human Capital Management System (HCM) and HR Business Center Customer Relationship Management System (CRM).
• Coaches, develops, and consults with employees, team members, and management.
• Works cross-functionally across the spectrum of shared services comprehensive areas according to demand.
• Adheres to all UTMB and HR Shared Services policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
• Maintains required documentation relating to customer interactions.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency while supporting department-based goals that contribute to the success of the organization. Serves as preceptor, mentor, and resource to HR Business Service Center Team
• Participates on project teams as assigned or performs special projects as requested by leadership
• Adheres to internal controls and reporting structure
• Performs related duties as required.