Human Resources Specialist

at  Hotel Nikko Of San Francisco Inc 150 Powell St

JOB SUMMARY

This role will be responsible for assisting with and supervising all aspects of Human Resources, to include labor relations, recruitment, benefits, training and development, employee relations, community relations, health and safety, as well as liability prevention and legal compliance.

REQUIRED QUALIFICATIONS:

• Four year college degree preferably in Human Resource Management.
• Must have at least 3 years of experience in Human Resources.
• Minimum of 1 year experience in a Human Resources leadership role.
• Must have significant employee relations experience at a decision-making level, including experience conducting investigations, managing coaching and counseling process and handling employee grievances.
• Must have a well-rounded Human Resources background with solid experience in employee relations, benefits, training, safety, liability avoidance and compliance.
• Must have outstanding verbal and written communication skills, ability to coach, counsel, advise, mentor and motivate hoteliers and leaders at all levels.
• Hotel experience strongly preferred.
• Experience in a unionized hotel preferred and a strong asset.
• Experience conducting and implementing training and development programs.
• Operations management experience preferred.
• Thorough knowledge of recruitment, selection and placement procedures.
• Thorough knowledge of labor laws and EEO.
• Ability to provide guidance to managers and hourly employees while keeping within Human Resources policies and company philosophy.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
• Ability to maintain excellent relations with staff.
• Ability to maintain staff and guest confidentiality at all times.
• Ability to accept responsibility for actions of others.
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes-intense emotional situations.

SALARY RANGE: $65,000 - $80,000

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinsteins at the Nikko.
Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating Fantastic Memories (Subarashii Omoide) to our external and internal guests. Consistently ranked as a “Best Place to Work” and Best and Brightest Companies to Work For in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

IMPORTANT NOTICES:

• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
• Full COVID Vaccinationis a required condition of employment
  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations

• Interview, screen and refer management, supervisory, and hourly applicants.
• Create and send employment offer letters
• Complete background and reference checks for new hires
• Prepare hire packets for all new employees
• Complete e-verify for new hires
• Ensure on-boarding of new hoteliers is implemented according to Nikko standards.
• Monitor FMLA eligibility and administer as granted
• Approve/deny of government leaves
• Administer benefit deductions.
• Commuter check distribution and reorder.
• Assist the HRD and AHRD Conduct investigations.
• Monthly reporting PTO/Sick, Manning schedule and other reports as requested
• Ensure proper completion of all employee related forms including but not limited to Personnel Action Forms, 90 Day Performance Evaluation Forms, Leave of Absence Forms, Employee Requisition Forms and PTO Request Forms.
• Ensure all required information, including but not limited to names, address, phone number, I-9 and application, is contained in appropriate files.
• Assist employees in making reservations with Hotel Nikko San Francisco or Reciprocity hotels. Send reservation requests to appropriate department or reciprocity hotels. Upon receipt of response from Hotels, inform employee of results.
• Organize employee programs including but not limited to Hotelier of the Quarter Program, Manager of the Quarter Program, Focus Groups and Monthly Birthday/Safety Celebration.
• Organize and execute Annual Holiday Party
• Create monthly event calendar, employee cafeteria calendar, and other month end tasks
• Compose and distribute inter-office memorandums/flyers related to the Human Resources Department
• Handle all employment verifications in a timely fashion and in accordance with hotel policy.
• Actively maintain and update all employee related files
• Schedule/coordinate all Philanthropic programs.
• Counsel employees on job performance, transfers and career opportunities.
• Perform all clerical duties including but not limited to non-routine faxing/mail distribution, filing, and employee verifications.
• Make new and replacement employee identification/time cards and name tags.
• Sort and distribute all incoming materials including but not limited to regular mail, express mail and packages.
• Order and maintain supplies necessary for the HR office
• Attend Career Fairs
• Interact in a courteous and professional manner with all guests, staff and community members.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers and guests in completing assignments, resolving staff and guest complaints.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Assist with special projects as needed