Human Services Assistant I (Hourly)

at  Virginia Department of Social Services

Title Description- Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. The Human Service Assistant I is distinguished from the Human Services Assistant II by the latter‘s performing more technical activities requiring program knowledge in order to provide services and solve typical administrative and client-related issues.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge- Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.
Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
Abilities- Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.
Education and Experience- High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

PREFERRED QUALIFICATIONS:

Special Requirements: Applicants are subject to a Criminal History Background search, Central Registry search, and DMV/driving record check. The investigation may include; fingerprint checks (State Police/FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Must be willing to report for shelter duty during community disasters and/or emergencies.
Special Instructions to Applicants: Applications/resumes for this position must be submitted through this website. Mailed, emailed, faxed or hand delivered applications and/or resumes will not be accepted. This website will provide a confirmation of receipt when the application/resume is submitted for consideration. Consideration for an interview is based solely on the information provided. Please refer to you online account for the status of your application/resume and this position.

• Interviews clients and takes applications for services or benefits;
• Documents file, inputs data, prepares and maintains records;
• Prepares periodic, special and other reports;
• Verifies complex statistical and other complicated reports for accuracy and completeness;
• Prepares and types a variety of financial, statistical forms and reports, case documentation;
• Prepares case files, completes inquiries;
• Purges cases;
• Answers telephone and takes messages;
• Purchases clothes for children;
• Transports clients;
• Assists children in the activities of daily living; andMails vendor invoices, surveys and other correspondence.