Human Success Operations Manager

at  Zensai

HUMAN SUCCESS OPERATIONS MANAGER

Who are we?
We’re Zensai. As a solution, we are the only fully comprehensive talent development suite built for Microsoft 365 and Teams. Our products, Learn365, Engage365, and Perform365, empower people and businesses to unleash their full potential through personalized learning, engagement, and performance management. As a company, we are a talented group of more than 200+ individuals with a mission to put people in control of their own success — empowering them every day to be their best version. Truly focused. Truly motivated. Truly thriving.
We believe in putting people over platform, centering authentic relationship building with our customers, and helping to transform the way people grow smarter.
What’s it like to work with Zensai?
In one word: fun. In a few more words: dynamic, collaborative, innovative, with a strong helping of continuous learning.
At Zensai, we have a strong intercultural foundation for our global team, which requires thoughtful collaboration and intentional teamwork. We’re dedicated to creating and upholding an inclusive workplace where all employees feel valued and supported. Our team members are passionate about their work and are driven to achieve goals, both personally and professionally. And though we believe in working hard, we also believe in having fun and enjoying ourselves while we empower individuals across the world.
Intrigued to learn more? Check out our About us page.
Tell me about the role.
The Human Success Operations Manager is a full-time position and will be a vital member of our global Human Success Operations team, reporting to the Head of People Operations.
This role offers the opportunity to actively develop, implement, and manage HR processes as products, ensuring they meet both employee and organizational needs. You will focus on enhancing operational efficiency while improving the employee experience, employing a “people operations as a product” mindset. Your work will span daily operational tasks such as payroll input, benefits administration, leave management, compliance, and collaborating with the legal department to ensure legal compliance for policies and contracts. You will also have the opportunity to help shape and optimize the employee lifecycle—from onboarding to offboarding—through data-driven insights and employee feedback.
In addition, you will be managing and maintaining the HRIS system, ensuring data accuracy and compliance. You’ll work closely with management on defining key metrics and producing reports to monitor HR performance, leveraging technology to increase efficiency across the board.

A DAY IN THE LIFE OF A HUMAN SUCCESS OPERATIONS MANAGER

As a Human Success Operations Manager, your day will likely begin with a review of you and your colleagues’ priorities and updates on ongoing projects. You’ll regularly connect with cross-functional colleagues to ensure smooth daily operations like payroll input, leave management, and benefits administration.
You’ll also spend time reviewing and refining HS processes, ensuring they remain compliant and efficient. You may gather feedback from employees to optimize services and manage the HRIS system to ensure data accuracy.
Data-driven insights will inform your work, from monitoring the employee lifecycle to assessing process performance. You’ll collaborate on projects aimed at improving operational excellence and contribute to making the workplace a better environment for employees at every stage of their journey.
Where is the job based?
This position is based at our HQ in Aarhus or Copenhagen, with flexible work arrangements available.
What skills or experience are we looking for?
We are looking for someone with at least 3 years of experience in HR operations or a similar role. You should have a strong understanding of HRIS systems and data management and possess excellent communication skills for collaborating with team members across functions.
What type of person succeeds in this role?

A successful candidate will be:

• Analytical, able to use data to optimize processes.
• A problem-solver, addressing challenges in HR operations with ease.
• Adaptable, able to thrive in a fast-paced environment.
• Customer-centric, focused on delivering exceptional employee experiences.

Collaborative, working well with teams to achieve shared goals.
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Why join us?
This role offers the opportunity to shape the future of People Operations in a dynamic and growing company. You’ll work in a collaborative, inclusive environment where your contributions will have a direct impact on operational efficiency and employee satisfaction.
Tell me about the benefits available.

We’d be happy too! As a team member at Zensai, you can enjoy:

• An opportunity to work with a talented and passionate team that values innovation, creativity, and collaboration.
• Flexible work environment with the option to work from home or the office.
• Professional development opportunities and career growth within the company.
• Fun company events and social activities to foster a positive work culture.

Being a part of a global organization on an ambitious growth journey.
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Anything else I should know?
Yes. That we don’t expect you to be a “perfect match” based on the role description. What does that mean?
It means that we celebrate the unique knowledge you can offer that might not be mentioned in this job post. We appreciate diversity in all forms, and that includes the backgrounds and past experiences of our team members. So, if you don’t work with every system we mentioned or aren’t an expert in every skill we listed, we still encourage you to apply. Because a growth mindset and an openness to learn are the most important to us.
Alright. I’m intrigued. What are the next steps?

We’re excited that you’re interested in working with us in the Human Success Operations Manager position. We’ve tried to make the application process as streamlined and painless as possible. Below you can have a peek at our hiring process, so you know what to expect.

• Click the apply button on this page (simple enough, right?)
• Next, you’ll be taken to another form where you’ll upload your resume, provide answers to a few additional questions, and only add a cover letter if you wish (you’re welcome)
• After the application is completed and you’ve clicked ‘Send,’ you’ll receive a confirmation email, so you know that your application has been received, safely and soundly.
• Within approximately 30 days, you will hear from our recruitment team for an update on your application.
• If our team thinks the role is a great match for your profile, we will reach out to schedule a first interview. This will normally be a 30-minute chat through Teams to hear more about you and we will also share more about Zensai. It’s like speed-dating but with a bit more information.
• After this conversation, we will provide feedback on our conversation and let you know if we’d like to keep progressing with you along the hiring journey.
• If we both see a match in each other, we’ll invite you along for an interview together with the hiring manager. This will usually be a 1-hour meeting at our HQ in Aarhus.
• Within an average of 35 days (we always like to shoot for sooner than later) you’ll know if it’s a “Yes, please!” or a “Maybe later” for joining our team.

We look forward to learning more about you and (hopefully) welcoming you onto the team soon

Please refer the Job description for details