HVAC TB Wrnty Support Coordinator

at  Johnson Controls

Job Description

REQUIREMENTS:

• Minimum of 2 years service industry experience.
• Experience with Nxgen software
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.

• Receive all warranty service calls
• Correctly open warranty SRs with the proper information and in the correct status
• When appropriate initiate a warm handoff between the customer and the CRC for scheduling
• Manage the warranty claim through the life cycle of the SR
• Continual communication with the branch including TBSMs and technicians