HX Expedition Product Planner: Greenland, Iceland & Faroe Islands

at  Hurtigruten

OVERVIEW:

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The HX Expedition Product Planner – Greenland, Iceland & Faroe Islands works closely with the Expedition Product Manager and supports the product design and delivery of HX cruises, brings local market knowledge and aspires to the qualities we value. The successful candidate brings a positive, can-do attitude that truly identifies and believes in sustainability, community engagement, and science.
We are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world.

EXPERIENCE REQUIRED:

• Experience in the expedition, tour, cruise shore excursion management including negotiation, contracting, invoicing and product improvements.
• Works effectively in a diverse team in a multinational organization.
• Significant regional knowledge, gained from having lived or worked extensively in focus destinations (Greenland, Iceland & Faroe Islands).

ESSENTIAL KNOWLEDGE & SKILLS:

• Fluency in English required with strong verbal and written communication skills.
• Comfortable with travelling to remote destinations as needed.
• Demonstrated experience with time management and organizational skills.
• Highly developed sense of empathy and a commitment to guest satisfaction.
• Comfortable learning new software and applications including independent learning.
• Demonstrate flexibility to enable international collaboration across time zones.

DESIRABLE KNOWLEDGE & SKILLS:

• Adaptability to changing environments and operational demands.
• Willingness to support audit and review of vendors and destinations.

HX SPIRIT:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.
  Passionate Explorers - We are proud of our history and are driven to create more.
  ‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
  Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
  Genuine Interactions - We want all people to be their true selves.
  Humble Leadership - We have a short distance between leaders and teams.
  Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
  For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
  We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
  Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
  As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
  One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.

• Deliver and execute responsibilities in a safe manner.
• Support the Expedition Product Manager in the design and delivery of inspirational expedition cruise products that provide guests with unique experiences that focus on local culture, wildlife, nature, science and history.
• Actively engage in the design and development of on-board programming, activities and content in line with our science program and our core values of sustainability and guest education.
• Map out voyage themes and narratives, including providing guidance on content for the education and science programs.
• Ensure that destinations are represented authentically and honestly with a focus on stories told by and through local voices.
• Work closely with hotel, on-board expedition, and fleet operations teams in support of the end-to-end success of the Expedition Product including irregular operations as needed.
• Investigate, select, and manage contracting and relationships with shore excursion providers in relevant regions, owning responsibility for the delivery of the guest experience through internal and external providers.
• Establish and maintain relationships with small communities with limited tourism infrastructure.
• Provide appropriate and measurable social and economic benefits to locals and that their voices and opinions are at the forefront of voyage planning.
• Remain true to and integrate our core company values of guest experience, employee experience, and sustainability in development of Expedition and Shore Excursion development.
• Support in the planning of and production of content to support the hand-over and training of commercial marketing and customer service teams.
• Support the Expedition Product Manager in identifying opportunities for guest experience improvements, and delivering these improvements in collaboration with operations, commercial, finance, digital, and other support teams.
• Be aware of the competitive landscape in your regions in relation to both expedition cruise and general travel industry trends.
• Capture and monitor region specific cost implications in collaboration with other stakeholders - specifically to the destination including excursion costs and regulatory expenses.
• Exhibit and champion the HX Purpose and Spirit.