IAM Operations Manager

at  Skillspark AB

STARTASAP

DURATION> 12 months
Industry: Pharmaceutical
Work model: 100% remote
Assignment type: B2B
Start: ASAP/1 month
Project length: 12 months
Project language: English

OVERVIEW:

Our client is looking for an experienced IAM Operations Manager to establish a world-class Identity and Access Management (IAM) operations service within our Cloud & Corporate Infrastructure. This role is pivotal in transitioning critical IAM services—starting with PKI, DNS, and AD—from external vendors to an in-house team, ensuring consistent, high-quality service delivery on a global scale.
As the IAM Operations Manager, you will manage the day-to-day operations of our IAM Operations Engineers, with responsibilities ranging from service optimization and SLA management to team leadership and process development. You will play a critical role in shaping the future of IAM at Novo Nordisk, collaborating closely with a diverse group of stakeholders, including Service Desk, Security, and Network Operations.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Minimum of 5 years in IAM or infrastructure operations in a large, complex organization.
• At least 3 years in an Operations Manager role, with experience in process setup, on-call support, and level 3 backup support.
• In-depth understanding of IAM principles, including identity lifecycle management, access management, SSO, MFA, and privileged access management.
• Familiarity with IAM platforms, directories, monitoring systems, and ticketing tools such as ServiceNow.
• ITIL, IAM certifications (e.g., CIAM, CISM, CISSP) are preferred.
• Strong communication, collaboration, and leadership abilities, with a talent for problem-solving and decision-making.
• Experience in a regulated sector like pharma or banking is advantageous.
• Proficient in verbal and written English.

• Build and guide the IAM Operations team within Core Identity Services, including designing processes, documentation, best practices, and on-call scheduling.
• Partner with the Product Owner in Cloud & Corporate Infrastructure to drive the insourcing initiative, build capabilities, and execute the IAM roadmap.
• Oversee IAM operations (PKI, DNS, AD) to ensure SLA/KPI adherence and continuous service improvement.
• Lead the IAM team in fast resolution of critical incidents, conduct root cause analysis, and implement preventative measures.
• Use data-driven insights from ServiceNow to monitor and enhance performance metrics.
• Ensure adherence to IAM policies and standards, applying best practices to IAM operations and regulatory requirements.
• Recruit, train, and mentor IAM Operations Engineers with support from local HR.
• Collaborate with Network Operations, Security, Global IT, and auditors to ensure smooth operations and compliance.
• Identify and implement IAM tools, processes, and automation for improved efficiency and effectiveness.