IAM System Administrator

at  ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE LTD

JOB REQUIREMENTS :

• Strong knowledge of Windows operating systems (Windows 7 & above) and ability to troubleshoot common issues.
• Proficiency in MS Office applications (Outlook) and basic understanding of networking concepts.
• Experience with Virtual Desktop Infrastructure (VDI) setup and configuration.

• Provide technical support to end-users through remote sessions, troubleshooting issues related to Active Directory, MS Office Outlook, OS troubleshooting, VMware, and VDI.
• Troubleshoot hardware and software problems on desktops and laptops using various tools such as Remote Support.
• Manage user accounts in Active Directory, including creating new ones and resolving password resets.
• Good knowledge of various technologies: Microsoft Operating Systems 10/11, Microsoft Office products(Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.
• Good knowledge of servers DC, ADC, File servers and permissions (Training/Certification on Microsoft product will be preferred).
• Good knowledge of LAN, WAN connectivity, IP subnet and Network protocol (Training/ Certification on Network will be preferred).
• Maintain overall ownership of end user’s issues/request and to ensure resolution in defined TAT.
• Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation.
• Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc.
• Record incident resolutions in the Service Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.