ICT Administrator

at  Lesedi

KEY PERFORMANCE AREAS

• Attend and close Servicedesk calls within SLA timeframe
• Manage, maintain, and support VoIP systems
• Oversee printers/plotters company-wide, including reporting
• Support and maintain SDWan (FortiGate, Sonicwall, etc.)
• Manage Wi-Fi AP and controllers company-wide
• Support Lesedi software applications (Engineering software)
• Provide cloud support to end-users (e.g., Office 365)
• Set up and maintain procedures, guides, and SOPs
• Provide end-user training and induction
• Assist with laptop/desktop lifecycle management
• Manage network cabling and switch support
• Oversee NOC dashboard monitoring and call logging
• Monitor UPS functionality across all server room sites
• Liaise with 3rd party vendors for hardware and software support
• Assist with server setup/management/maintenance
• Support ICT Manager with site initiation and planning
• Participate in DR testing as required
• Provide monthly reporting and feedback
• Maintain current ICT training to ensure optimized business support

QUALIFICATIONS

• IT Degree or 3-year IT Diploma
• CompTIA A+, Network+, Server+
• ITIL certification
• CCNA or three years of Cisco/Aruba level switch management experience
• FortiGate experience (Advantage)
• Equivalent MCSA or MCSE (Advantage)

EXPERIENCE

• Minimum 3 years of relevant working experience
• Intermediate level experience in:
• Servicedesk/Helpdesk and Application Support
• VoIP, Printer, Network, and Server Support
• Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
• Adobe Acrobat
• Multifunctional Printer support and vendor management
• Experience with VMWare/Nutanix (Advantage)
• Cloud services experience (Advantage)
• Office 365 Administration (MS Teams, SharePoint, OneDrive, Exchange)

KNOWLEDGE

• Intermediate understanding of:
• Laptop/Desktop systems
• Printer technologies
• Network infrastructure
• Server environments
• VoIP systems
• ERP systems
• Various applications
• Mobility solutions

SKILLS

• Proficient in providing support for:
• Laptops/Desktops
• Printers
• Networks
• Servers
• VoIP systems
• ERP systems
• Various applications
• Mobile devices
• Strong problem-solving abilities
• Excellent communication skills

To provide 2nd Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems across all sites.