ICT Apprentice

at  Pearson Solicitors and Financial Advisers

Pearson Solicitors and Financial Advisers Ltd are looking for an ICT Apprentice to join their busy IT department to provide IT support across four locations in Oldham, Hollinwood, Failsworth and Milnrow.
The ICT Apprentice will report to the IT Manager for maintaining and operating the companies ICT and network infrastructure. The ICT Apprentice will carry out any specific instructions given by the IT Manager and work to a daily schedule unless directed otherwise.

DESIRABLE APTITUDES:

To be successful in this role, we as a business will be looking for the following aptitudes from an individual:

• Provide exceptional ICT support during difficult and busy schedules. Pearson Solicitors is a fast-paced working environment, having the ability to adapt to demanding and new situations will ensure the individual is successful in their role as an ICT Technician.
• Discuss and explain technical issues to non-technical staff members.
• The ability to problem solve, analyse issues, make informed judgements, and take appropriate action.
• Demonstrate a proactive willingness to learn and adapt to new technologies.
• Strong communication skills.
• Outgoing and confident manner.
• Time management skills.

KEY RESPONSIBILITIES:

• Assisting in the development, support, maintenance and security of all ICT systems within the business.
• Assisting in the installation, configuration and testing of hardware and software.
• Providing technical advice and assistance in the offices to support staff.
• Upskill and share relevant ICT knowledge with other members of the ICT team.
• Produce documented procedures for all aspects of the maintenance of ICT resources.

DUTIES INCLUDE:

• To operate as first-line support for staff throughout the business.
• To maintain the computer networks logging actions taken.
• To maintain, upgrade, and repair a wide range of PCs and peripherals and to install applications correctly.
• To identify problems with the network and to resolve those swiftly and efficiently.
• To install hardware and to ensure peripherals work with computers.
• To advise on the compatibility of hardware, applications, and operating systems.
• To identify and resolve PC, peripheral and application errors.
• To install and set basic configuration options for equipment such as switches and access points.
• To install and maintain standard network cabling and to perform basic diagnostic and recovery routines on network equipment.

To be successful in this role, we as a business will be looking for the following aptitudes from an individual:

• Provide exceptional ICT support during difficult and busy schedules. Pearson Solicitors is a fast-paced working environment, having the ability to adapt to demanding and new situations will ensure the individual is successful in their role as an ICT Technician.
• Discuss and explain technical issues to non-technical staff members.
• The ability to problem solve, analyse issues, make informed judgements, and take appropriate action.
• Demonstrate a proactive willingness to learn and adapt to new technologies.
• Strong communication skills.
• Outgoing and confident manner.
• Time management skills