ICT Associate

at  UNICEF

Job no: 575633
Contract type: Temporary Appointment
Duty Station: Stockholm
Level: G-6
Location: Sweden
Categories: Information Communication Technology, Innovation
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, innovate…
The Office of Innovation (OoI) is a critical driver of UNICEF’s mission, leveraging expertise and resources from across the organization and its partners to address key challenges facing children worldwide. By continuously ideating, testing, and scaling the most impactful solutions, the OoI plays a pivotal role in advancing the Sustainable Development Goals related to children.
The Office of Innovation is currently working from its main office in Stockholm, and from Hubs established in different locations across Europe (Helsinki, Copenhagen, Geneva and Barcelona).
The ICT Associate will report to the Senior ICT Associate and will perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations in support of all of OoI. Specialized activities typically involve the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and serving as the focal point for receipt and processing of user requests.
How can you make a difference??

DIGITAL WORKPLACE SUPPORT

Activities include:

• Configure and manage SharePoint sites and OneDrive for Business.
• Ensure proper permissions and access controls to protect sensitive information.
• Provide user support and training for effective document sharing and collaboration.
• Manage settings and configurations for Microsoft Teams, including creation of teams and channels.
• Support and troubleshoot issues related to Teams, Outlook, and other communicationtools.
• Promote and facilitate the adoption of digital tools and platforms to enhance productivityand collaboration.

If you would like to know more about this position, please review the complete Job Description here: JD_OOI ICT Associate G-6.docx

EDUCATION:

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• Microsoft 365 Certifications such as (Fundamental, Modern Desktop Adim, teamwork Admin) would be an asset.

WORK EXPERIENCE:

• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.
• Experience in managing IT projects and coordinating with cross-functional teams.

SKILLS

• Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications.
• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction.
• Proficiency in Microsoft 365 administration (including user management, SharePoint, OneDrive, Teams, and Outlook).
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability, and honours matter of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Troubleshooting and problem-solving skills.
• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
• Developing country work experience and/or familiarity with emergency.
• Knowledge of ITIL processes and best practices in IT service management is an asset.
  Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.