ICT Associate

at  United Nations Development Programme UNDP

Job Identification
20360
Locations
Panama City, Panama
Posting Date
08/30/2024, 02:50 PM
Apply Before
09/20/2024, 10:59 PM
Job Schedule
Full time
Agency

EDUCATION

• Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset.
• A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

EXPERIENCE, KNOWLEDGE, AND SKILLS

• Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.
• Experience working with user-centered designs and conducting user research and testing is required.

LANGUAGE REQUIREMENTS

• Fluency in English is required.
• Fluency in Spanish is required.

INFORMATION MANAGEMENT AND TECHNOLOGY

User Experience and Business Analyst

Capacity to translate efficiently user needs into IT requirements around human-centered design.
Disclaimer
Important applicant information
All posts in the GS categories are subject to local recruitment.
Candidates selected pursuant to this vacancy may be subject to UNDP’s policy on Probation upon assignment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.
Scam warning
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web

POSITION PURPOSE

Under the guidance and direct supervision of the ICT Specialist - Regional Hub Panama, the ICT Associate provides ICT services, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

EXAMPLE OF DUTIES:

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Participate in development and implementation of Standard Operating Procedures in ICT services.
• Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
• Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
• Provide support to use of ERP functionality for improved business results and improved client services.
• Provide ICT support for key events.

EXAMPLE OF DUTIES:

• Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.

EXAMPLE OF DUTIES:

• Install commercial and in-house developed software and related upgrades.
• Support development of new automation tools using UNDP corporately developed platforms.
• Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
• Support provision of in-house development of tools for programme and operations when needed.
• Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).

EXAMPLE OF DUTIES:

• Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
• Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.
• Respond to user needs and questions regarding network access.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.

EXAMPLE OF DUTIES:

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Participate in the organization of training for the CO staff on ICT issues.
• Synthesize lessons learned and best practices in ICT.
• Provide sound contributions to knowledge networks and communities of practice.
  The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization