ICT COMPUTER TECHNICIAN – BOARD OFFICES (WITH TRAVEL TO CDSBEO SCHOOLS) – PERM

at  Catholic District School Board of Eastern Ontario

DEPARTMENT OF HUMAN RESOURCES

2755 Highway 43, Kemptville, Ontario K0G 1J0
phone: 613-258-7757 toll free: 1-800-443-4562
hr@cdsbeo.on.ca
Posted on: August 26, 2024 at 9:15 am

CUPE#4107 – SL2024

Position: ICT Computer Technician – Permanent
Location: Board Offices – Travel to CDSBEO Schools
Hours of work: 35 hours/week
Salary: $30.36/hour
Effective: Immediately
Note
Please refer to the attached job description for further information.

Qualifications

• Post-secondary two (2) year diploma in Information Technology.
• Minimum of two (2) years work-related experience.
• Working knowledge of Microsoft, MS Office Suite and Teams
• Must possess a vehicle and a valid driver’s license.

Send application and curriculum vitae no later than:
Friday, August 30, 2024 by 4:00pm
e-mail: hr@cdsbeo.on.ca

CHAIR OF THE BOARD DIRECTOR OF EDUCATION

A. Job Identification:
Title: ICT Computer Technician
Department: ICT (Information and Communication Technology)
Immediate Supervisor: Supervisor of Information and Communication Technology
B. Job Summary:
Under the direction of the Supervisor of Information and Communication Technology, the Computer Technician is
responsible to provide support in all areas of information technology and telecommunications, including
configuration, maintenance, monitoring and troubleshooting with technical issues and Assistive Technology
Programs. This position will provide on-site and remote support to schools. The emphasis will be on providing
remote support whenever possible.

C. Duties and Responsibilities:

• Configure, install, modify, maintain computer equipment, operating systems and computer software for all

networked and non-networked computers.

• Diagnose hardware and software issues.
• Review and resolve IT Helpdesk requests.
• Prioritize and escalate issues, as necessary.
• Assist end users by handling questions and concerns in a professional manner.
• Follow up via email or phone call on outstanding tickets.
• Responsible for performing initial diagnosis and resolving the issues in a timely manner.
• Install, modify and maintain computer cabling.
• Provide a preventative maintenance program for computer equipment.
• Repair computer equipment.
• Prepare for shipment equipment that cannot be repaired in-house.
• Instruct users as to the proper operation of computer equipment and Assisitve Technology software.
• Assist in the preparation and distribution of operating system files.
• Assist in the programming of computer software and inform users of availability.
• Receive, process and place telephone calls.
• Perform other duties as assigned which are unplanned and of a transient nature and are consistent with the

above job summary and duties.

D. Qualifications:

• Post-secondary two (2) year diploma in Information Technology.
• Minimum of two (2) years work-related experience.
• Working knowledge of Microsoft, MS Office Suite and Teams
• Must possess a vehicle and a valid driver’s license.

• Configure, install, modify, maintain computer equipment, operating systems and computer software for al