ICT Desktop Support Officer - Clerk Grade 5/6 - Ongoing

at  NSW Legal Aid Commission Office of the

• Ongoing Full Time – 35 hours per week
• Clerk Grade 5/6 (between $93,295 - $102,941 plus super and annual leave)
• Location – Sydney CBD (Haymarket)

ABOUT US

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

ABOUT YOU

We are looking for a highly motivated, experienced individual to provide desktop and endpoint support services. You will have similar experience working in a Service Desk environment and have knowledge of service management software to log, manage and prioritise your workload.
This position is ideal for a friendly, bright personality with exemplary Service Desk experience and desktop skills. You have the motivation and drive to succeed, professional, calm under pressure, resilient in the face of challenges and someone who is happy, excited and passionate about what they do and want the opportunity for further challenges.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

DO YOU NEED HELP TO APPLY?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact the Hiring Manager – Melanie Northcott on (02) 9219 5978 or email: melanie.northcott@legalaid.nsw.gov.au.
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NSW

ABOUT THE ROLE

You will provide assistance, information and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners. Actions desktop calls escalated by ICT Service Desk Officers either remotely or through site visits and in-person support, and liaises with other support providers as required.

THE ESSENTIAL REQUIREMENTS FOR THIS ROLE

You must:

• be willing to do a Criminal Record Check
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• be willing to travel on occasion to site locations within Greater Sydney, regional and remote NSW

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact the Hiring Manager – Melanie Northcott on (02) 9219 5978 or email: melanie.northcott@legalaid.nsw.gov.au.
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NS