ICT Engineer (Applications Team)

at  South Wales Fire and Rescue Service

STANDARD SERVICE REQUIREMENTS

• To attend in-house and external training courses as required.
• Any other duties commensurate with the grade and post.
• To co-operate fully with any scheme or pilot scheme that shall be

introduced within the department or across the Service.

• To implement the principles of the Service’s Equal Opportunities and

Diversity Policies and Welsh Language Schemes whilst carrying out the

above duties.

• To adhere to Health & Safety Legislation/Relevant Service Policies and

Procedures and to take reasonable care for the health and safety of
Date: Aug 2024
yourself and other persons who may be adversely affected by your
acts/omissions.

MAIN PURPOSE OF THE POST

To provide incident resolution, service, support and advice in all areas of
Information Communication Technology; including user access, hardware,
software and critical ICT systems of South Wales Fire & Rescue Service.

DUTIES AND RESPONSIBILITIES

1. To implement South Wales Fire & Rescue Service’s ICT Strategy.
2. To maintain physical and data security of the organisation’s ICT
   equipment, services and systems. To prevent illegal access and
   provide security protection for business and personal information for
   GDPR and relevant legislation.
3. To maintain the integrity of South Wales Fire & Rescue Service’s
   infrastructure.
4. ICT Incident Management: to undertake restoration of normal
   operations as quickly as possible with the least possible impact on
   either the business continuity or the user and as efficiently as possible
   with regard to resource and cost.
5. ICT Change Management: to undertake standardised methods and
   procedures for efficient and prompt handling of all changes to the ICT
   environment.
6. Undertake effective handling of Problem management scenarios and
   appropriate escalation, mitigation and the management of client
   expectation.
   Date: Aug 2024
7. Undertake transfer of relevant knowledge between teams and support
   desk to provide efficient and effective support processes in line with
   ITIL methodology.
8. To provide 1st and 2nd line technical support, diagnostics, system
   support, advice, maintenance, and repair for all aspects of ICT

(including but not limited to;

• Microsoft Exchange, Microsoft Active Directory, Microsoft

SharePoint and Microsoft SQL.

• Microsoft 365 technologies.
• Server Administration and security for user account

permissions & passwords, to ensure appropriate levels of

access.

• Assist with the development of systems.

1. Update details of faults, request and incidents using the ICT Service
   Desk Ticketing system.
2. To update and maintain accuracy of the ICT hardware and software
   asset inventory using the ICT Service Desk Ticketing system
3. Provide liaison between Fire & Rescue Service staff and external
   contractors to ensure the work is carried out to the correct
   specifications.
4. To maintain the South Wales Fire and Rescue Service Information and
   Communications Technology systems in line with organisational and
   ICT processes and procedures.
5. To ensure the correct disposal of redundant equipment within the
   Waste Electrical and Electronic Directive and Hazardous Waste
   Regulations.
6. To provide training both ad-hoc and programmed for ICT equipment,
   systems and services as required.

above duties.

• To adhere to Health & Safety Legislation/Relevant Service Policies an