ICT Engineer (L2)

at  Nostra

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don’t have to worry about whether their data and systems are protected.
The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.
Nostra has offices in Dublin, Cork and Galway.
The Role: ICT Engineer (L2)

Provision of dedicated IT support to our customers.
Respond to level 2/3 and priority helpdesk tickets as required.
You will need to troubleshoot and diagnose any potential issues across a variety of hardware and systems, escalating to a senior engineer or vendor support when appropriate.
Deliver support on issues of varying complexity across the various sites.
Set up and maintenance of new users within the client sites.
Partnering with the Account Manager to identify improvement projects and ensure the provision of an outstanding service.
Understand all compliance requirements on the different customer sites.
Be cognisant of operational security identifying changes to reduce risk along the way.
As you will be the customers first point of contact with Nostra you must be customer focused, enthusiastic, ambitious and solution focused.
You should be able to prioritise and execute tasks in a high-pressure environment.