ICT Engineer (Service Desk)
at South Wales Fire and Rescue Service
Llantrisant, Wales, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 Dec, 2024 | GBP 33945 Annual | 03 Sep, 2024 | N/A | Health & Safety Legislation | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
STANDARD SERVICE REQUIREMENTS
- To attend in-house and external training courses as required.
- Any other duties commensurate with the grade and post.
- To co-operate fully with any scheme or pilot scheme that shall be
introduced within the department or across the Service.
- To implement the principles of the Service’s Equal Opportunities and
Diversity Policies and Welsh Language Schemes whilst carrying out the
above duties.
Date: Aug 2024
- To adhere to Health & Safety Legislation/Relevant Service Policies and
Procedures and to take reasonable care for the health and safety of
yourself and other persons who may be adversely affected by your
acts/omissions.
Responsibilities:
MAIN PURPOSE OF THE POST
To provide incident resolution, service, support and advice in all areas of
Information Communication Technology; including user access, hardware,
software and critical ICT systems of South Wales Fire & Rescue Service.
DUTIES AND RESPONSIBILITIES
- To implement South Wales Fire & Rescue Service’s ICT Strategy.
- To maintain physical and data security of the organisation’s ICT
equipment, services and systems. To prevent illegal access and
provide security protection for business and personal information for
GDPR and relevant legislation. - To maintain the integrity of South Wales Fire & Rescue Service’s
infrastructure. - ICT Incident Management: to undertake restoration of normal
operations as quickly as possible with the least possible impact on
either the business continuity or the user and as efficiently as possible
with regard to resource and cost. - ICT Change Management: to undertake standardised methods and
procedures for efficient and prompt handling of all changes to the ICT
environment. - Undertake effective handling of Problem management scenarios and
appropriate escalation, mitigation and the management of client
expectation.
Date: Aug 2024 - Undertake transfer of relevant knowledge between teams and support
desk to provide efficient and effective support processes in line with
ITIL methodology. - To provide 1st and 2nd line technical support, diagnostics, system
support, advice, maintenance, and repair for all aspects of ICT
(including but not limited to);
- Desktop devices, portable devices, mobile devices,
printers
- Microsoft Windows, Microsoft 365, Microsoft Teams
Microsoft Active Directory
- Microsoft Windows file and print servers: User account
security and administration (permissions and passwords)
- Remote Access support
- Audio-visual multimedia support
- To provide network and server administration to ensure levels of
access are available as required - Update details of faults, request and incidents using the ICT Service
Desk Ticketing system. - To update and maintain accuracy of the ICT hardware and software
asset inventory using the ICT Service Desk Ticketing system - Provide liaison between Fire & Rescue Service staff and external
contractors to ensure the work is carried out to the correct
specifications. - To maintain the South Wales Fire and Rescue Service Information and
Communications Technology systems in line with organisational and
ICT processes and procedures. - To ensure the correct disposal of redundant equipment within the
Waste Electrical and Electronic Directive and Hazardous Waste
Regulations. - To provide training both ad-hoc and programmed for ICT equipment,
systems and services as required.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Llantrisant, United Kingdom