ICT Manager (On-site)

at  RTG Reflex Technology Group

• IT & Telecomms
• Management
• Melbourne
• Permanent / Full Time

24/1/2025

• Lead a close knit and high performing team
• Join an organisation to make a difference in the future of education
• Continuously learn and grow your tech skills and experience

JOIN OUR DYNAMIC TEAM AS AN ICT MANAGER (ONSITE)

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?
We are seeking an experienced ICT Manager (Onsite) to provide strategic and operational technology leadership at a prestigious K-12 independent school. In this core leadership role, you’ll oversee a team of RTG onsite staff and remote resources, guiding them to enhance teaching and learning through cutting-edge technology.

Key Responsibilities:

• Collaborate with the College’s senior leadership to ensure the technology infrastructure aligns with the school’s educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee operational procedures for managing the school’s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG’s Security Consultant.
• Lead, coach, and develop a high-performing team, actively participating in RTG’s training and knowledge-sharing culture.

About You: We’re looking for a proactive leader with excellent stakeholder management and a drive to exceed customer expectations. The ideal candidate will have:

• Comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:
• Windows systems administration
• Mail systems (Outlook/Exchange)
• Collaboration platforms (Microsoft Teams, SharePoint)
• Enterprise security, backups, and LAN/WAN migrations
• Web technologies and VOIP (Voice over IP) solutions
• Experience managing the delivery of ICT support services, with a focus on customer service excellence.
• A strong understanding of cloud-based platforms such as MS Intune, Microsoft Office 365, Azure.
• Advanced problem management skills to ensure efficient resolution of technical issues.
• Experience in project management, particularly with Microsoft and Mac OS implementations.
• Previous experience working for a managed services provider is advantageous but not essential.

• Collaborate with the College’s senior leadership to ensure the technology infrastructure aligns with the school’s educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee operational procedures for managing the school’s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG’s Security Consultant.
• Lead, coach, and develop a high-performing team, actively participating in RTG’s training and knowledge-sharing culture