ICT Service Desk Analyst - Hertfordshire

at  Hertfordshire Police

Force
Hertfordshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
ICT Department
Location
Headquarters, Huntingdon, Cambs , Headquarters, WGC, Herts
Grade
A3
Salary
£25,713
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours / Week
37
Closing Date
06/10/2024, 23:55
Job Description
A great opportunity has arisen due to an internal promotion, to join a growing support team as an ICT Service Desk Analyst within the BCH (Beds, Cambs & Herts) ICT Department. Join the exciting and dynamic world of policing and contribute towards making Bedfordshire, Cambridgeshire and Hertfordshire and a safer place.
Based at Hertfordshire Constabulary HQ, Welwyn Garden City or Cambridgeshire Constabulary HQ, Huntingdon, you will be an integral part of the ICT Operations Team supporting the tri-force ICT estate ensuring that vital business software is highly available to staff and officers.
You’ll demonstrate customer service skills and technical knowledge to analyse hardware and application faults that are raised by users across Beds, Cambs and Herts via phone or self-service, attempting first time fixes or escalating within agreed SLAs and making sure any procedures or corrective actions are documented.
You must be an effective team player, organised and highly motivated, understanding the importance of flexibility, effective communication, and collaboration to work efficiently with colleagues located in different office locations across the BCH estate, our users and our suppliers.

The successful candidate must have the following skills and experiences:

• Educated to GCSE level or equivalent (Inc. Maths & English) or proven written and numeric skills.
• Good computer literacy & keyboard skills including ability to use a computer/telephone and headset simultaneously.
• Good communication skills (written and spoken) and ability to remain calm and professional when under pressure.
• Ability to work in a team.
• Ability to work effectively with minimal supervision even when under pressure.
• Self-motivated and well organised.
• Excellent interpersonal skills.
• The ability to demonstrate a clear interest in working in an IT environment.
• Customer Service Qualification or ideally 6-months’ experience within customer service/call handling environment desirable.

Further information can be obtained from Gavin Jinks (BCH Operations, ICT Service Desk Team Leader) via Gavin.Jinks@cambs.police.uk

WHY WORK FOR BEDFORDSHIRE/CAMBRIDGESHIRE/HERTFORDSHIRE POLICE?

Bedfordshire, Cambridgeshire and Hertfordshire Police forces have one of the largest and most well-established collaborations in the country.
If you are looking for a new challenge, the ability to work across a diverse and varied portfolio and keen to discover the prospects this brings then this could be the ideal opportunity for you.

WHY WORK FOR HERTFORDSHIRE CONSTABULARY?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

IT IS RECOMMENDED THAT YOU DOWNLOAD AND STORE A COPY OF THE ROLE PROFILE AS THIS WILL NO LONGER BE AVAILABLE ONCE THE ADVERT HAS CLOSED.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.