ICT Service Desk Technician

at  CHM Recruit

Do you want to be a key player in ensuring our ICT operations run smoothly? Are you knowledgeable about Microsoft software and cloud-based systems?

ABOUT US:

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us?
Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This is why we support flexible and hybrid working.

ABOUT YOU

We are looking for someone with strong interpersonal skills who is:

• Driven to deliver a ‘first time resolution’ for internal customers
• Flexible
• An effective communicator

EXPERIENCE AND SKILLS REQUIRED

• Strong ICT problem-solving skills
• Background in Network and PC support
• Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
• A full and valid UK driving licence

You will be responsible for:

• Providing fast and effective resolution to user ICT issues. These include local and wide area networks; remote networking, desktops, and laptops; security and fire service specific equipment.
• Support the provision of a 24-7 ICT service by being part of an on-call rota.
• Travel around Buckinghamshire and Milton Keynes offering on site ICT support.