ICT Support Administrator - Level 1

at  Abtran

IT SUPPORT ADMIN (LEVEL 1)

IT Support Administrator, you will be responsible for providing desk-side IT support in our Cork office as well as resolving Service Desk tickets for all Abtran sites. You will be expected to maintain a high level of customer service for internal and client users.

ESSENTIAL QUALIFICATIONS, TRAINING, AND EXPERIENCE:

Specifically, the IT Support Administrator will have:

• 2 or more years’ experience in ICT Support with an organization of 50+ users
• Experience of an ICT Service Desk and incident management processes
• Administration of Active Directory
• Knowledge of LAN, TCP/ IP, Ethernet switch basic configuration
• Moving and re-patching PCs, IP phones and other Hardware
• Extensive experience supporting MS Windows workstations, printers, and standard end-user applications e.g. MS Office
• Cloud experience such as MS Office 365 is desired

Desired Qualifications, Training and Experience:

• ICT Technical Qualification (MCP, CCNA, etc.)
• A third level ICT Qualification
• Experience of ITIL processes
• Personal Attributes required:
• Excellent communication skills
• Flexible and Adaptable
• Good Team Player
• Can work unsupervised and on own initiative
• Excellent investigative, problem solving and follow-through skills.
• Able to maintain a high level of accuracy while working in a fast-paced environment
• Strong attention to detail

Please refer the Job description for details