ICT Support Analyst

at  Seymour Whyte

SKILLS AND EXPERIENCE:

• At least 2 years of experience working in a commercial Service Desk environment.
• Experience with providing technical support in a Microsoft environment.
• Competency in MS Office, Outlook, Windows 11, desktop hardware and peripherals.
• Exposure to Microsoft Server Technology Support across the Microsoft Server suite, including AD, Azure, Entra ID, O365 and Printing.
• Strong technical, analytical and problem-solving skills.
• Previous exposure to ITIL (ITIL V3, A+, Network +).
• Excellent communication and collaborative skills.
• Experience with ServiceNow will be highly regarded.
  Seymour Whyte is an Equal Opportunity Employer and we encourage applications from candidates with diverse backgrounds, including Veterans. Our commitment to an equitable construction industry extends to an inclusive culture that embraces our differences and gives everyone the opportunity to grow and be equally valued. We’re unified in our direction to having a workplace that is balanced and fair for all.

ABOUT THE ROLE:

Seymour Whyte requires a Service Desk Support Analyst. Working in the North Sydney office, you will be responsible for remote and in-person technical support for level 1 and 2 technical issues.

RESPONSIBILITIES:

• Providing level 1/2 support over the phone & in-person to our team members using remote support tools.
• Managing and updating knowledge articles and documentation.
• Problem Solving and Troubleshooting.
• Providing support for Hardware, Software, Peripherals and Mobile Devices.
• Deployment of new hardware.
• Software Installations.
• Audit of voice and data services.
• Provide prompt user support on all critical and daily systems.
• Ensure all new hardware and software comply with business policies upon distribution.