ICT Support Engineer - Beds

at  Cambridgeshire Constabulary

Force
Bedfordshire Police
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
ICT Department
Location
Headquarters, Kempston, Beds
Grade
SO1
Salary
£37,692
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours / Week
37
Closing Date
11/02/2025, 23:55
Job Description
A great opportunity has arisen to join a growing support team as a ICT Support Engineer within the BCH (Beds, Cambs & Herts) ICT Department. Join the exciting and dynamic world of policing and contribute towards making Bedfordshire, Cambridgeshire and Hertfordshire a safer place.
Based at Kempston HQ, Bedfordshire , you will be an integral part of the ICT Operations Team supporting the force desktop and laptop estate ensuring that vital business software is highly available to staff and officers.
You’ll demonstrate your experience in a 2nd Line ICT Support Environment, using your technical knowledge and experience to analyse hardware and application faults that are raised via the ICT Service Desk, ensuring resolution within agreed SLAs and making sure any procedures or corrective actions are documented. You will be required to work and travel to remote locations, so a full driving license is essential, along with providing on call cover on a rota based system.
You must be an effective team player, organised and highly motivated, understanding the importance of flexibility, effective communication, and collaboration to work efficiently with colleagues located in different office locations across the BCH estate, our users and our suppliers.

The successful candidate must have the following skills and experiences:

• Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
• At least 2 years’ IT support experience working in a Microsoft Windows environment.
• At least 1 years’ experience of hardware (desktop/ server/laptop) fault finding and fault resolution
• Experience of complete desktop and mobile equipment installations, diagnostics, repair and re-imaging
• Customer Service Qualification or 2 years’ experience within customer service environment
• Self-motivated and well organised
• Previous experience of working in a team
• Ability to work effectively with minimal supervision even when under pressure

Further information can be obtained from Stephen Williams (ICT Support Team leader) via stephen.williams@beds.police.uk

WHY WORK FOR BEDFORDSHIRE POLICE?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.