ICT Support Officer (Onsite)

at  RTG Reflex Technology Group

Our greatest strength is our individuals
Put simply, we believe in our people - we encourage and support career development and continuous improvement. We value relationships with our team and our clients. The nature of our business is diverse across many industries and thus this offers varied opportunities for passionate, motivated and customer-focused team members who thrive on a challenging and rewarding environment.
Our commitment to recruiting and retaining the very best talent extends to every part of our organisation.
You can explore our current opportunities below or submit your details for us to hold on file for any future opportunities.
We would love to hear from you!

ICT SUPPORT OFFICER (ONSITE)

• IT & Telecomms
• Help Desk / Support
• Melbourne
• Permanent / Full Time

17/7/2024

• Join an organisation to make a difference in the future of education
• Continuously learn and grow your tech skills and experience
• Discounted Health Insurance,EAP,Birthday leave, Novated leasing and many more…

Are you a tech-savvy superhero ready to embark on an adventure with RTG?
We’ve got a fantastic opportunity for a dynamic ICT Support Officer (On-site)to join the tech-savvy team and support multiple client sites. We’re looking for someone who takes pride in meeting service levels and is excited and passionate about technology.

YOUR DAILY RESPONSIBILITIES WILL ENCOMPASS:

• Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times.
• Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary.
• Build and grow relationships with the ICT Manager, the client, and the wider RTG team.
• Develop documentation, training materials, and guides to support the use of technology.
• Use initiative to anticipate potential issues, make suggestions, and share ideas.

WHAT MAKES THIS ROLE SHINE & WHY JOIN US?

• We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
• We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
• We embrace diversity and recognise the unique talents, strengths, and differences. We actively listen and prioritise everyone’s viewpoints.
• We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more…