ICT Support Technician (nec)

at  Haymes Paint

From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven’t slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.
Haymes Paint is looking for a full time ICT Support Technician to join the IT team, based in Ballarat.

SYSTEM REQUIREMENTS:

• Network Administration
• Microsoft Windows Server
• MS Windows Operating Systems
• Exchange Server / M365
• General PC Troubleshooting
• Hardware Support & Troubleshooting
• Phone & Remote Desktop Support
• Pronto
• Networking technologies (eg. DNS, Routing, Email, VOIP)
• Backup Technologies
• Phone Systems

• Ensuring all systems are operating at optimum level with minimal or no downtime, using a pro-active approach.
• Providing technical support, troubleshooting and management of systems and devices, ensuring a high level of customer satisfaction at all times
• Recording all services provided in our ticket system and taking responsibility for the job from start to finish.
• Be involved in developing documentation, training materials and guides to support the use of technology and best practices
• Working closely with the IT Manager to ensure the ICT environment supports the use of appropriate technologies
• Using your initiative to anticipate potential issues, make suggestions and share ideas
• Building and developing relationships with our clients and suppliers.
• Promoting a positive culture within the team and supporting others in the workspace.