ICT SUPPORT TECHNICIAN

at  Smart Mobile

We are seeking a customer-focused ICT Support technician to join our team full-time. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you. You will be paid $29.66 -$31 hourly depending on experience. You will work a minimum of 30 hours weekly. The job will be based on any of our stores in Christchurch.

You will be responsible for:

• Install or configure software and driver on devices.
• Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
• Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
• Attentive at the front desk to make new tickets and assist in sales support.
• Provide excellent customer service to customers physically as well as over phone support.
• Resolve customer issues and concerns in a timely and efficient manner.
• Continuously improve your knowledge of our products and services.
• Ability to multitask and manage multiple customer interactions simultaneously.

A successful applicant will:

• A team player
• Must be able to work on the flexible roaster
• Have good communication and customer service skills
• Basic computer skills and experience with customer service software
• Relevant experience and qualification in similar fields preferred

We offer a competitive salary, as well as ongoing training and professional developmentopportunities. To apply, please submit your CV and a cover letter outlining your relevantexperience and qualifications. We look forward to reviewing your application and potentiallywelcoming you to our team

• Install or configure software and driver on devices.
• Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
• Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
• Attentive at the front desk to make new tickets and assist in sales support.
• Provide excellent customer service to customers physically as well as over phone support.
• Resolve customer issues and concerns in a timely and efficient manner.
• Continuously improve your knowledge of our products and services.
• Ability to multitask and manage multiple customer interactions simultaneously