ICT Team Leader

at  CBRE

QUALIFICATION & TECHNICAL COMPETENCY

• The ICT Team Lead will have a third level technical qualification or a minimum of two years’ experience in a relevant role.
• Ideally the candidate will be familiar with data centres from an ICT perspective.
• Familiarity with commissioning, decommissioning, and repurposing of IT hardware.A good knowledge of operational health and safety (OHS) as it pertains to working in an IT environment.

PURPOSE OF JOB ROLE

Lab Site Operations (LSO) or Lab Ops, is a unit responsible for the operation and maintenance of the clients R&D test environment/lab/datacentre. The ICT Team Lead is responsible for the delivery of all aspects of the LSO agreement to ensure a consistent and high level service delivery through developing an excellent relationship with the internal client and external suppliers. Performance leadership of site – based account staff.

Key Responsibilities

• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in Ireland.
• Responds to problems and concerns; implements policy, rules and regulations.
• Manages contractual relationships and works with the clients representative to assure excellent service delivery to clients location; reviews and monitors performance in line with agreed KPI or SLA.
• Supports account management team to monitor and modify services deliverables in accordance to the change of business needs.
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
• Manages the effective implementation of Health, Safety and Environmental policies and procedures to minimise risk exposure to the client.
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBREs corporate standards.
• Ensures superior delivery of all contract deliverables including measurable value – add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.