Identity & Access Management Support Analyst

at  CGI

About the Role:
As an Identity & Access Management (IAM) Support Analyst, you’ll play a vital role in ensuring the security and efficiency of our digital operations.
You’ll work within our global team to provide expert support for a range of IAM applications, contributing to the overall success of our technology transformation.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

Key Responsibilities:
Application Support: Ensure the stability, availability, and security of IAM applications.
End-User Support: Provide timely assistance to end-users, resolving issues and addressing their needs.
Incident Management: Coordinate, communicate, and resolve outages effectively.
Security Compliance: Adhere to strict security standards and procedures.
Process Optimization: Identify opportunities for automation, self-service, and process improvements.
Knowledge Sharing: Contribute to documentation, create tutorials, and collaborate with global teams.
Qualifications:
Essential:
3+ years of experience in a similar role
Strong problem-solving and critical thinking skills
Excellent customer service orientation
Basic SQL, networking, Unix/Linux, and API knowledge
Preferred:
Experience with ElasticSearch, Kibana, Matomo, OIDC, SAML, Python, and security topics
Fluency in French and English
About the Team:
You’ll join a dynamic, international team based in Montreal, working closely with colleagues in Paris and Bangalore.
Expect a collaborative environment where your contributions will make a real impact.
Benefits:
Competitive salary and benefits package
Opportunities for professional growth and development
A chance to be part of a global financial institution
To Apply:
Please submit your resume and cover letter, highlighting your relevant experience and skills.
LANGUAGE: English, French
The ability to communicate in English, both orally and in writing, is essential as the person in this position will be required to collaborate regularly with colleagues and partners in the United States.