IFRS17 Technical Consultant / Business Analyst

at  Consultants Sdn Bhd

IFRS17 Technical Consultant / Support Analyst
Cyberjaya (Hybrid)
L2 Incident & Service Request Specialist with a focus on Defect Triaging and Root Cause Analysis (RCA) for finance applications in the insurance industry. This position requires a deep understanding of finance applications and the ability to communicate effectively with both technical and non-technical stakeholders.

Incident Management

• Monitor and manage incidents related to finance applications, ensuring they are logged, prioritized, and addressed in a timely manner.
• Perform initial diagnosis and troubleshooting to identify the nature and scope of issues reported by users.

Service Request Management

• Handle service requests related to finance applications, including user access, configuration changes, and system enhancements.

Defect Triaging and Root Cause Analysis (RCA)

• Conduct thorough triaging of defects reported in finance applications, categorizing them based on severity, impact, and urgency.
• Perform detailed RCA to identify underlying causes of defects, utilizing analytical tools and methodologies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• Minimum of 3-5 years of experience in incident management, service request management, or a similar role in the finance or insurance industry.
• Proficiency in incident management and RCA tools and methodologies.
• Excellent analytical and problem-solving skills, with the ability to perform detailed and accurate RCA.

Job Type: Permanent
Pay: RM8,000.00 - RM13,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• IFRS17: 2 years (Preferred)

Location:

• Cyberjaya (63200) (Preferred)

Work Location: In perso

Please refer the Job description for details