IKM Engineer

at  Spektrum

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ROLE BACKGROUND

Within the NATO Digital Workplace Centre (NDWC), the Content Platforms Services (CPS) Group provides a range of content centric services enabling secure collaboration. Core functionalities include creating, sharing, managing, organizing and preserving digital content to deliver enterprise-wide content lifecycle management, information access and governance. Common services available include document and records management, content publishing, business process management, data capture and indexing, categorization, content search, version control, analytics and artificial intelligence applied to content collaboration. Content Platform Services also provides Subject Matter Expertise for advice, guidance, business analysis, design, configuration, development and implementation of new and existing Content Platform Solutions and for a broad range of Content Management activities.
Through various projects new capabilities are released in the form of SharePoint customizations (farm solutions, add-ins and client side solutions on versions 2013, 2019 through to online). After release we often find that improvements are required to make those customizations fully fit-for-purpose. This can relate to code quality, code vulnerabilities, feature stability, feature usage and documentation.
These capabilities include EDMS, PITT, NIP ,TT+ (collectively referred to as IKM tools) and include customizations to SharePoint which follow common development practices combining page elements, lists and SharePoint services (such as metadata, search and profile services)

ROLE DUTIES AND RESPONSIBILITIES

• As part of the sprint cycle, preparation of, and participation in sprint planning and refinement, sprint reviews and sprint retrospectives with the wider team is expected. They are expected to reflect work done on respective Kanban Boards and within respective Agile Scrum templates in support of the respective Product Goals and Agile approach. It is assumed that these duties are fulfilled within 16 hours per sprint cycle.
• Each planning session they are expected to contribute, prioritize and refine user stories, with respective acceptance criteria, within the respective backlogs of the mentioned capabilities.
• Every sprint cycle they should be a part of the Sprint team and contribute to the completion of the effort of 30 story points, according the Fibonacci scoring.
• They should maintain the IKM Tools instances and troubleshoot issues of the IKM Tools instances as Level 2 support incumbent, across the NATO networks on regularly basis and showcase if required the work achieved. It is expected that they are to be an active part of the L2 support, with the goal of rectifying issues, documenting guidelines, or improving the service with the amount of 20 improvements, or incident / change request resolution monthly within the ITSM ticketing system.
• They will be a part of migration and on setting up of the demanded IKM Tools applications. It is expected that they are creating PowerShell scripts autonomously and on demand.
• As part of the team they will be allocated for designing medium and large enterprise SharePoint environments, in conjunction of the related Operating System and SQL databases to accommodate the IKM Tools instances within training, or production networks.
• For tracking and tracing purposes they are requested to create technical and user guides and documentations and doing Quality assurance with the related staff.
• For troubleshooting purposes they should have knowledge to support Active Directory Federation Services and Claims provider, related to the IKM Tools.
• It is expected to receive technical support in the replication activities of the IKM Tools.
• They should be a part in improving and supporting the search engine of the IKM Tools by providing technical guidance.
• It is expected that they participate in meetings to present technical solutions to the Section Head, Service Delivery Manager and Group head of the CPS section.
• They should assist the Section Head/Service Delivery Managers/Group head to prepare presentations and demonstrations, related to the CPS sections tasks if demanded.
• They should assist the Change Coordinator during the Approved Service Interruptions process on IKM Tools related interruptions