ILSC Customer Service Representative, Canada

at  ILSC Education Group

Job Title: Customer Service Representative, Canada
Location: Toronto, Canada
ILSC Language Testing is currently looking for a Customer Service Representative, Canada to support customers of its test centres nationwide. ILSC offers IELTS, CELPIP, TEF and OET testing, which are accepted as evidence of English language proficiency for study, work and migration, an important service ILSC offers to international students and to the communities around its centres.
The Customer Service Representative, Canada reports to the National Test Center Manager, Canada and is responsible for answering customer questions and giving them assistance by phone and by email. This position is full-time, comprised of 9am-5pm on Mondays, Wednesdays, Thursdays and Fridays and 8am-4pm on Saturdays.

ESSENTIAL QUALIFICATIONS, SKILLS, AND ATTRIBUTES:

• Bachelor’s degree or equivalent combination of education, training and experience
• 1 year of experience in a customer service role
• Strong computer literacy skills
• Strong English listening, speaking and writing skills
• Comfort and ability to understand English spoken in different accents
• Experience providing customer service over the telephone is an asset

CORE SKILLS

• Communication and influencing skills: display good listening, speaking and writing skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
• Planning and organizing skills: is methodical, able to plan own work over short timescales for routine or familiar tasks and processes
• Using technology: operates as a basic user of information systems, digital and office technology. Able to use office software and IELTS systems to do the job and manage documents or processes
• Customer-service mindset, dealing with candidates in a pleasant and professional manner

ADDITIONAL DUTIES

• Filling in for absent test day staff as needed
• Other duties as assigned