ILSC Student Services Coordinator (Portuguese speaking)

at  ILSC Education Group

ESSENTIAL QUALIFICATIONS, SKILLS, AND ATTRIBUTES

• Bilingual/Native Fluency – English & Portuguese
• Strong communication, public speaking, presenting skills
• Ability to multitask with strong attention to detail
• Excellent organizational and computer skills
• Proactive with strong problem solving and critical thinking skills
• Collaborative and adaptable
• Outgoing and calm under pressure
• Customer service-oriented
• A self-starter who works well individually and in groups

EDUCATION AND EXPERIENCE REQUIRED

• Post‐secondary education preferred
• Experience in student services/administration, preferably in an international environment

OVERVIEW OF ROLE

The Student Services Coordinator is an integral member of the student services team, providing administrative and advising support to current and future students. The Student Services Coordinator is responsible for a range of administrative tasks associated with the smooth and successful running of both ILSC Vancouver and Greystone College Vancouver. These administrative tasks include, but are not limited to, creating various reports, preparing transcripts, coordinating graduation, collaborating with internal teams to support on finance and accounting tasks, answering phones, etc. In addition to administrative functions, the Student Services Coordinator completes advising tasks, supporting students with enrolments, guidance on their study plans, and supporting on any questions or concerns they may have.
With the many changes and innovations in ILSC and Greystone College (GSC), the role will require someone who is adaptable and comfortable working across different areas of the school. In addition to possessing these skills, a successful candidate for this role will be a strong communicator with excellent organizational skills and the ability to multitask.

ADMINISTRATIVE DUTIES:

• Manages ILSC and Greystone College administrative email accounts
• Provides front desk student/customer support and answers phones
• Ensures excellent customer service
• Sorts through mail and packages received
• Receives and tracks payments
• Responsible for working with internal and external teams to oversee facility maintenance
• Responsible for either opening or closing the campuses
• Completes a broad range of database related tasks, including the allocation of students into classes.
• Oversees creation, management and updating of all documents for ILSC and Greystone College including: school contracts, student intake reports
• Supports on student graduation including the preparation of graduation reports, coordination of the graduation event and creation/distribution of diplomas and transcripts
• Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
• Follows up with student Study Permits (ILSC & GSC) and Work Permits (GSC)
• Collaborate with registration team regarding pending students
• Supporting the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures related to tax season
• Assisting Student Services Manager and other department managers with assigned tasks and projects
• Other administration duties/tasks as required