IM&T Service Desk Analyst
at East Midlands Ambulance Service NHS Trust
Nottingham NG8, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Nov, 2024 | GBP 25674 Annual | 01 Sep, 2024 | N/A | Good communication skills | No | No |
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Description:
Ensure all processes within own area of expertise are followed. Be responsible for creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. Be responsible for ensuring work area is customer focused, promoting the customer service ethic and acting as the customer advocate.
Identify and solve common first line level hardware faults and problems. Provide first level support for known issues. Escalate faults to second and third level support, or third-party suppliers as required, monitor progress and maintain communications with end users on progress
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
Nottingham NG8, United Kingdom