IM&T Service Desk Analyst

at  East Midlands Ambulance Service NHS Trust

Nottingham NG8, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Nov, 2024GBP 25674 Annual01 Sep, 2024N/AGood communication skillsNoNo
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Description:

Ensure all processes within own area of expertise are followed. Be responsible for creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. Be responsible for ensuring work area is customer focused, promoting the customer service ethic and acting as the customer advocate.
Identify and solve common first line level hardware faults and problems. Provide first level support for known issues. Escalate faults to second and third level support, or third-party suppliers as required, monitor progress and maintain communications with end users on progress

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT Support

Graduate

Proficient

1

Nottingham NG8, United Kingdom