IM&T Technical Support Analyst

at  East Midlands Ambulance Service NHS Trust

Are you looking to take the next step in your IT career? If so, we have the perfect opportunity for you!
We have an exciting vacancy available for the role of Technical Support Analyst within the IM&T Department at our Nottingham Divisional Headquarters.
We’re seeking talented individuals to join our team, where you’ll be instrumental in delivering top-notch IM&T services to one of the largest ambulance services in the UK.
As a Technical Support Analyst, you’ll play a vital role in delivering second-line IM&T support, including the maintenance and repair of services for the Trust’s IT hardware. Collaborating closely with our internal Support Teams, you’ll ensure seamless operations and deliver an excellent, user-focused service. Additionally, as part of our commitment to reliability and responsiveness, you’ll be included in the Trust’s on-call rota, contributing to our round-the-clock support efforts. At our organization, we value growth and development.
Whether you’re looking to enhance your technical skills, take on leadership roles, or explore new avenues within the organization, we’ll provide the support and resources you need to excel in your career.
Join us in this dynamic role where your expertise and dedication will make a real difference. If you’re ready to take on new challenges, work in a collaborative environment, and be part of a team dedicated to excellence, then this opportunity is for you.
You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a logical approach to problem solving. You will be educated to A-level or equivalent qualification or have a minimum of 1 year IT support experience.
You will have a thorough understanding of ITIL and Microsoft operating systems and applications, RDS, Active Directory and be ECDL qualified or have relevant IT skills including the use of PC and MS Office packages.
You will be able to re-organise workloads due to unexpected events and be capable of analyzing a range of highly complex IT problems. You will be able to work well within a team and unsupervised on occasions.
Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic and flexible approach to ITIL oriented service delivery & support is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in service delivery.
The successful candidate will need to be flexible and willing to vary their working hours. This is to suit the demands of the IM&T functions of an emergency service from time to time, and be prepared to travel away from HQ premises in the course of their duties

Please refer the Job description for details