IMA Senior Operations Manager

at  Anglian Water Services Ltd

WHO WE ARE?

Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.

• Develop and oversee comprehensive health and safety plans for all field operations, maintaining a zero AFR and zero utility strike target.
• Lead monthly health and safety reviews and support behavioural safety initiatives, ensuring compliance with POSWSH and Water Regulations.
• Foster a culture of health, safety, and well-being across operational teams, including the implementation of the LIFE engagement programme.
• Champion a customer-centric approach, aiming for 100% customer satisfaction by ensuring timely, considerate communication during all operations.
• Work to minimize community disruption during activities and keep customers informed throughout all phases of work.
• Establish strong communication channels with frontline teams, promoting consistent practices across health and safety, water quality, and commercial efficiency.
• Lead resource planning to ensure the right teams are in the right place at the right time, reducing absences and ensuring up-to-date training and competency checks.
• Drive performance by meeting contract KPIs and implementing Performance Improvement Plans where necessary.
• Oversee weekly/monthly cost reviews and develop action plans to achieve operational savings and align productivity-based bonuses with team targets.
• Support recruitment, training, and development of new operational staff, ensuring balanced training rotations.
• Collaborate with project teams on initiatives like the Reinstatement, Stores Management, and Depot Strategies, ensuring smooth transitions and timely delivery.