Imaging Call Center Scheduler

at  Mercy Medical Center

Job Summary:
The Scheduling Specialist coordinates the scheduling of patient visits to include ancillary appointments or booking OR procedures or imaging exams. Ensure pre-visit information is accurate to support visit authorization. Maintains knowledge of insurance requirements to facilitate/communicate precertification requirements of our contracted payers. Provide exemplary customer service to those served.
This position will require you to work weekends and/or twice a week during the weekdays. After successful completion of training, you will have the ability to work Remotely.
Job Responsibilities:
License Requirements: N/A • Certification Requirements: N/A • Age Specific Care Provided For: N/A • Knowledge, Skills and Abilities: Computer proficiency and technical aptitude with the ability to utilize one or more of the following: ••• Microsoft Word, Power Point, Excel ••• Microsoft Outlook ••• Meditech (if applicable to position) ••• Epic (if applicable to position) ••• Performance Manager/NetLearning Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions. • Other Requirements: Must possess skills in basic computer knowledge. Must be able to perform routine clerical tasks, copiers, scanners etc. Must be able to accurately type 30 WPM. Work calmly and effectively in a fast paced, hectic and at times hostile environment. Prioritize tasks and responsibilities. Must have personal integrity and ability to function effectively as a team.
Job Requirements:

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• Must possess a high school diploma or GED
• 1 year experience in customer service and/or Patient Access

SPECIFIC REQUIREMENTS

• License Requirements:
• N/A
• Certification Requirements:
• N/A
• Age Specific Care Provided For:
• N/A
• Knowledge, Skills and Abilities:
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Other Requirements:
• Must possess skills in basic computer knowledge.
• Must be able to perform routine clerical tasks, copiers, scanners etc.
• Must be able to accurately type 30 WPM.
• Work calmly and effectively in a fast paced, hectic and at times hostile environment.
• Prioritize tasks and responsibilities.
• Must have personal integrity and ability to function effectively as a team.

Please refer the Job description for details